Janee' Glover
Orlando,FL
Overview
15
15
years of professional experience
1
1
Certification
Work History
TALENT ACQUISITION MANAGER (Functioning at Director Level)
Avery Dennison
06.2023 - Current
- Spearheaded global talent acquisition initiatives across four distinct business sectors: Technology & RFID, Retail, Apparel and Food & Distribution, leading a team of recruiters responsible for hiring top talent across diverse functions
- Tasked with building the entire TA function for the Solutions Group following a company split and multiple acquisitions—effectively acting as Director of Talent Acquisition
- Designed and implemented a business-wide hiring framework, transforming recruitment processes to support growth, workforce planning, and long-term talent sustainability
- Owned and managed the Talent Acquisition budget, ensuring Annual Operating Plan (AOP) alignment and leveraging Objectives, Goals, Strategies, and Measures (OGSM) to drive cost-effective hiring that contributed to EBITDA growth
- Reported directly to both the Director of Talent Acquisition for Materials Group and the SVP of Human Resources for North America, balancing dual leadership directives while leading strategic hiring initiatives
- Built and deployed talent strategies focused on cross-functional hiring, strategic sourcing, and recruiter development, ensuring recruitment efforts aligned with long-term business objectives
- Developed and executed strategic sourcing strategies, leveraging data-driven insights to improve talent pipelines and reduce time-to-fill
- Championed the adoption of innovative hiring technologies, implementing AI-driven sourcing tools and automation to enhance efficiency
- Pioneered process improvements, reducing hiring costs and increasing recruiter productivity through strategic workforce planning and automation
- Led and mentored a team of recruiters, fostering professional growth, continuous learning, and career development opportunities
- Provided strategic guidance and mentorship to Talent Acquisition Managers across multiple divisions, enhancing overall TA leadership capabilities, collaboration and operational success
- Built and launched DEI-focused hiring frameworks, increasing diverse candidate pipelines by 30% and improving inclusive recruitment practices across multiple business sectors
- Served as a DEI Talent Acquisition Liaison, collaborating with ERGs and HR leadership to implement equitable hiring strategies and enhance workforce diversity
TALENT ACQUISITION MANAGER
Amazon
01.2020 - 05.2023
- Led full-cycle talent acquisition operations in a high-volume, fast-paced environment, overseeing a team of recruiters responsible for hiring across multiple business units
- Optimized recruitment processes, reducing time-to-hire and improving candidate quality by implementing data-driven hiring strategies and agile methodologies
- Integrated agile recruitment strategies to enhance team efficiency, manage backlogs, and ensure continuous process improvements
- Partnered with cross-functional leaders to align recruitment initiatives with business goals, while also leading diversity and employer branding efforts to attract and retain top-tier talent
- Reduced time-to-hire by 25% by implementing process automation, data-driven insights, and structured hiring workflows
- Enhanced candidate quality and strengthened retention rates through strategic sourcing, targeted interview training, and improved recruiter efficiency
- Served as Scrum Master, optimizing recruitment sprints, backlog management, and team collaboration to improve hiring speed and effectiveness
- Expanded employer brand visibility, leveraging social media campaigns, recruitment events, and marketing partnerships to increase candidate engagement
- Increased applications from underrepresented communities by 35%, spearheading diversity hiring initiatives and inclusive sourcing strategies
- Improved recruiter productivity and performance by leading structured coaching, mentoring, and training programs
- Decreased time-to-fill for both intern and management roles by launching hiring days, discovery calls, and training programs for hiring managers
RECRUITING LEAD
Kelly Services
10.2016 - 01.2020
- Led and developed a global team of 10 recruiters across healthcare, professional, and technology sectors, driving full-cycle recruitment and strategic hiring initiatives
- Optimized key performance indicators (KPIs), reduced time-to-fill, and enhanced candidate quality by aligning hiring strategies with business objectives
- Oversaw partnerships with RPO providers and external recruitment vendors, ensuring seamless recruitment operations while implementing data-driven dashboards to track and improve hiring metrics
- Partnered with senior leadership to identify market trends, refine sourcing strategies, and enhance recruitment best practices to drive long-term success
- Reduced time-to-fill by 40% and increased candidate quality by 25% through data-driven hiring strategies and assessment tools
- Increased revenue by 30% and boosted retention rates to 95% by implementing structured onboarding, performance coaching, and development programs
- Strengthened employer brand and talent attraction by leading industry events, job fairs, and networking initiatives, enhancing pipeline diversity and candidate engagement
- Minimized recruiter turnover and improved team performance through individualized coaching, mentorship, and leadership development
- Streamlined recruitment processes and optimized stakeholder collaboration, introducing innovative solutions that improved efficiency and hiring outcomes
PHARMACY CLAIMS PROCESSOR (Contractor)
DaVita Rx
01.2015 - 01.2017
- Processed 800+ pharmacy claims per night, ensuring accuracy and compliance with insurance and healthcare regulations
- Verified patient information, prescription details, and insurance coverage to prevent claim denials and billing errors
- Collaborated with pharmacists, insurance providers, and healthcare professionals to resolve discrepancies and expedite claims processing
- Maintained strict adherence to HIPAA and regulatory guidelines, ensuring patient confidentiality and data security
- Utilized claims processing software and database systems to track and manage high-volume claims efficiently
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
CUSTOMER SERVICE SUPERVISOR
Optum
08.2013 - 09.2016
- Led operations for five large customer service teams, ensuring efficient, high-quality service delivery for healthcare providers and patients
- Conducted performance evaluations, continually reviewed team performance, hosted training sessions, and managed team meetings to share best practices
- Utilized KPIs and metrics to assess effectiveness of customer service strategies, identify areas for improvement and offer coaching to team
- Created solid relationships with key clients and stakeholders, offered exceptional customer service, and continually strove for client satisfaction
- Increased overall service quality by initiating customer service policies and procedures, and streamlining processes using project management techniques
- Grew customer retention and sales, and heightened customer satisfaction and loyalty by spearheading continuous improvement initiatives
- Reduced team call waiting time 70% by restructuring employee schedules, and providing additional trainings and extensive coaching
- Positioned teams to achieve high sales and obtain top CSR ranking by building culture of coaching and continuous learning, and promoting employee development and engagement
CALL CENTER TRAINER
Optum
08.2010 - 08.2013
- Responsible for delivering high-quality instruction to hundreds of call center employees.
- Facilitated hands-on workshops to enhance employee understanding of company policies and procedures.
- Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.
- Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
- Delivered ongoing refresher courses to maintain employee proficiency in product knowledge and customer service skills.
- Collaborated with management to identify skill gaps and develop targeted training initiatives.
- Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
- Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
Education
Bachelor of Business Administration -
Ball State University
Muncie, INSkills
- HR metrics and analytics
- Data-driven decision making
- Diversity and inclusion
- Employee relations
- Recruitment marketing
- Onboarding strategies
- Organizational development
- Workforce planning
- Applicant tracking systems
- Succession planning
- Compensation analysis
- Talent pipeline development
Certification
- Certified Scrum Master (CSM)
- Product Manager (PM)
- Tech Recruitment Certified Professional
Timeline
TALENT ACQUISITION MANAGER (Functioning at Director Level)
Avery Dennison
06.2023 - Current
TALENT ACQUISITION MANAGER
Amazon
01.2020 - 05.2023
RECRUITING LEAD
Kelly Services
10.2016 - 01.2020
PHARMACY CLAIMS PROCESSOR (Contractor)
DaVita Rx
01.2015 - 01.2017
CUSTOMER SERVICE SUPERVISOR
Optum
08.2013 - 09.2016
CALL CENTER TRAINER
Optum
08.2010 - 08.2013
Bachelor of Business Administration -
Ball State University
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