Janee' Glover
Orlando,FL
Overview
15
15
years of professional experience
1
1
Certification
Work History
TALENT ACQUISITION MANAGER (Functioning at Director Level)
Avery Dennison
Remote
06.2023 - Current
- Spearheaded global talent acquisition initiatives across four distinct business sectors: Technology & RFID, Retail, Apparel and Food & Distribution, leading a team of recruiters responsible for hiring top talent across diverse functions
- Tasked with building the entire TA function for the Solutions Group following a company split and multiple acquisitions—effectively acting as Director of Talent Acquisition
- Designed and implemented a business-wide hiring framework, transforming recruitment processes to support growth, workforce planning, and long-term talent sustainability
- Owned and managed the Talent Acquisition budget, ensuring Annual Operating Plan (AOP) alignment and leveraging Objectives, Goals, Strategies, and Measures (OGSM) to drive cost-effective hiring that contributed to EBITDA growth
- Reported directly to both the Director of Talent Acquisition for Materials Group and the SVP of Human Resources for North America, balancing dual leadership directives while leading strategic hiring initiatives
- Built and deployed talent strategies focused on cross-functional hiring, strategic sourcing, and recruiter development, ensuring recruitment efforts aligned with long-term business objectives
- Developed and executed strategic sourcing strategies, leveraging data-driven insights to improve talent pipelines and reduce time-to-fill
- Championed the adoption of innovative hiring technologies, implementing AI-driven sourcing tools and automation to enhance efficiency
- Pioneered process improvements, reducing hiring costs and increasing recruiter productivity through strategic workforce planning and automation
- Led and mentored a team of recruiters, fostering professional growth, continuous learning, and career development opportunities
- Provided strategic guidance and mentorship to Talent Acquisition Managers across multiple divisions, enhancing overall TA leadership capabilities, collaboration and operational success
- Built and launched DEI-focused hiring frameworks, increasing diverse candidate pipelines by 30% and improving inclusive recruitment practices across multiple business sectors
- Served as a DEI Talent Acquisition Liaison, collaborating with ERGs and HR leadership to implement equitable hiring strategies and enhance workforce diversity
TALENT ACQUISITION MANAGER
Amazon
Remote
01.2020 - 05.2023
- Led full-cycle talent acquisition operations in a high-volume, fast-paced environment, overseeing a team of recruiters responsible for hiring across multiple business units
- Optimized recruitment processes, reducing time-to-hire and improving candidate quality by implementing data-driven hiring strategies and agile methodologies
- Integrated agile recruitment strategies to enhance team efficiency, manage backlogs, and ensure continuous process improvements
- Partnered with cross-functional leaders to align recruitment initiatives with business goals, while also leading diversity and employer branding efforts to attract and retain top-tier talent
- Reduced time-to-hire by 25% by implementing process automation, data-driven insights, and structured hiring workflows
- Enhanced candidate quality and strengthened retention rates through strategic sourcing, targeted interview training, and improved recruiter efficiency
- Served as Scrum Master, optimizing recruitment sprints, backlog management, and team collaboration to improve hiring speed and effectiveness
- Expanded employer brand visibility, leveraging social media campaigns, recruitment events, and marketing partnerships to increase candidate engagement
- Increased applications from underrepresented communities by 35%, spearheading diversity hiring initiatives and inclusive sourcing strategies
- Improved recruiter productivity and performance by leading structured coaching, mentoring, and training programs
- Decreased time-to-fill for both intern and management roles by launching hiring days, discovery calls, and training programs for hiring managers
RECRUITING LEAD
Kelly Services
Remote
10.2016 - 01.2020
- Led and developed a global team of 10 recruiters across healthcare, professional, and technology sectors, driving full-cycle recruitment and strategic hiring initiatives
- Optimized key performance indicators (KPIs), reduced time-to-fill, and enhanced candidate quality by aligning hiring strategies with business objectives
- Oversaw partnerships with RPO providers and external recruitment vendors, ensuring seamless recruitment operations while implementing data-driven dashboards to track and improve hiring metrics
- Partnered with senior leadership to identify market trends, refine sourcing strategies, and enhance recruitment best practices to drive long-term success
- Reduced time-to-fill by 40% and increased candidate quality by 25% through data-driven hiring strategies and assessment tools
- Increased revenue by 30% and boosted retention rates to 95% by implementing structured onboarding, performance coaching, and development programs
- Strengthened employer brand and talent attraction by leading industry events, job fairs, and networking initiatives, enhancing pipeline diversity and candidate engagement
- Minimized recruiter turnover and improved team performance through individualized coaching, mentorship, and leadership development
- Streamlined recruitment processes and optimized stakeholder collaboration, introducing innovative solutions that improved efficiency and hiring outcomes
PHARMACY CLAIMS PROCESSOR (Contractor)
DaVita Rx
Orlando, FL
01.2015 - 01.2017
- Processed 800+ pharmacy claims per night, ensuring accuracy and compliance with insurance and healthcare regulations
- Verified patient information, prescription details, and insurance coverage to prevent claim denials and billing errors
- Collaborated with pharmacists, insurance providers, and healthcare professionals to resolve discrepancies and expedite claims processing
- Maintained strict adherence to HIPAA and regulatory guidelines, ensuring patient confidentiality and data security
- Utilized claims processing software and database systems to track and manage high-volume claims efficiently
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
CUSTOMER SERVICE SUPERVISOR
Optum
Orlando, FL
08.2013 - 09.2016
- Led operations for five large customer service teams, ensuring efficient, high-quality service delivery for healthcare providers and patients
- Conducted performance evaluations, continually reviewed team performance, hosted training sessions, and managed team meetings to share best practices
- Utilized KPIs and metrics to assess effectiveness of customer service strategies, identify areas for improvement and offer coaching to team
- Created solid relationships with key clients and stakeholders, offered exceptional customer service, and continually strove for client satisfaction
- Increased overall service quality by initiating customer service policies and procedures, and streamlining processes using project management techniques
- Grew customer retention and sales, and heightened customer satisfaction and loyalty by spearheading continuous improvement initiatives
- Reduced team call waiting time 70% by restructuring employee schedules, and providing additional trainings and extensive coaching
- Positioned teams to achieve high sales and obtain top CSR ranking by building culture of coaching and continuous learning, and promoting employee development and engagement
CALL CENTER TRAINER
Optum
Orlando, FL
08.2010 - 08.2013
- Responsible for delivering high-quality instruction to hundreds of call center employees.
- Facilitated hands-on workshops to enhance employee understanding of company policies and procedures.
- Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.
- Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
- Delivered ongoing refresher courses to maintain employee proficiency in product knowledge and customer service skills.
- Collaborated with management to identify skill gaps and develop targeted training initiatives.
- Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
- Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
Education
Bachelor of Business Administration -
Ball State University
Muncie, INSkills
- HR metrics and analytics
- Data-driven decision making
- Diversity and inclusion
- Employee relations
- Recruitment marketing
- Onboarding strategies
- Organizational development
- Workforce planning
- Applicant tracking systems
- Succession planning
- Compensation analysis
- Talent pipeline development
Certification
- Certified Scrum Master (CSM)
- Product Manager (PM)
- Tech Recruitment Certified Professional
Timeline
TALENT ACQUISITION MANAGER (Functioning at Director Level)
Avery Dennison
06.2023 - Current
TALENT ACQUISITION MANAGER
Amazon
01.2020 - 05.2023
RECRUITING LEAD
Kelly Services
10.2016 - 01.2020
PHARMACY CLAIMS PROCESSOR (Contractor)
DaVita Rx
01.2015 - 01.2017
CUSTOMER SERVICE SUPERVISOR
Optum
08.2013 - 09.2016
CALL CENTER TRAINER
Optum
08.2010 - 08.2013
Bachelor of Business Administration -
Ball State University