Janeece Harris
Lansing,KS
Summary
Driven individual providing administrative support and preparing authorized requests for information, including eligibility status. Offers expert group training sessions to make personnel aware of procedures and policies. Quickly responds to beneficiary requests. Effective at answering questions about plans, coordinating paperwork and documenting updates. Detail-oriented and resourceful with exemplary investigations skills.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
University Of Kansas Health System
11.2020 - 10.2023
- Assisted patients in filling out check-in and payment paperwork.
- Processed copayments and compiled daily financial records.
- Scheduling of activates, including patient appointment, TeleHealth, surgeries, procedures, and ancillary appointments/services.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Reviews, verifies and analyzes data for consistency.
- Scanning documents into patients health record.
- Effectively utilized and multi-world of software platforms for insurance verification purpose.
- Review reports, records and statical information
Patient Administrative Associate
Department Of Defense
01.2002 - 01.2022
- Coordinated flights, ground transportation and hotel accommodations for patients.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
Education
Certification - Medical Assistant
Kansas City Kansas Community College
Kansas City, KS05.2024
Vocational School -
Paul Mitchell The School
Overland Park, KS06.2023
Bachelor of Science - Human Resources Management
Trident University International
Cypress, CA05.2010
Skills
- Analytical and Critical Thinking
- Appointment Scheduling
- Insurance verifying
- Document filing
- Eligibility Determination
- Customer Service
- Data entry proficiency
- Office Administration
- Active Listening
Timeline
Patient Service Representative
University Of Kansas Health System
11.2020 - 10.2023
Patient Administrative Associate
Department Of Defense
01.2002 - 01.2022
Certification - Medical Assistant
Kansas City Kansas Community College
Vocational School -
Paul Mitchell The School
Bachelor of Science - Human Resources Management
Trident University International