Janeedra Hicks
Detroit,MI
Summary
Driven Banquet and Hospitality Server with proven expertise in high-volume dining and exceptional customer service at Embassy Suites. Excelled in event catering and fostering strong teamwork, ensuring seamless event execution and guest satisfaction. Trained staff, enhancing service quality, with a knack for handling special dietary needs and multitasking across various dining settings.
Overview
6
6
years of professional experience
Work History
Banquet Server
Embassy Suites
08.2016 - 08.2020
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Enhanced table presentation, arranging settings in alignment with event themes and specifications.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hospitality Server
Embassy Suites
10.2014 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality and attention to customer detail.
- Performed opening and closing duties, ensuring the dining area was prepared for breakfast, happy hour, and dinner transitions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Collaborated with line cooks and servers during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Accounting And Finance
Oakland Community College
Bloomfield Hills, MI09.2025
Skills
- Event Catering
- High-volume dining
- Sense of Urgency
- Strong teamwork
- Customer Service
Timeline
Banquet Server
Embassy Suites
08.2016 - 08.2020
Hospitality Server
Embassy Suites
10.2014 - 08.2016
Associate of Arts - Accounting And Finance
Oakland Community College