JANEFER LEE NUNEZ
Los Angeles,CA
Summary
Accomplished Airport Operations Supervisor at JetBlue Airways Corp, renowned for enhancing guest service excellence and safety oversight. Spearheaded staff development, achieving significant growth in team performance. Excelled in emergency response planning and multitasking, demonstrating proactive initiative and organizational prowess. Proven track record in elevating guest satisfaction and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure Spa Concierge position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Airport Operations Supervisor
Jetblue Airways Corp
04.2007 - Current
Provides exceptional service to both internal and external guest by leading and overseeing the delivery of hospitality and JetBlue promises, which are in-line with the high expectations guests have for JetBlue. Responsible for resolving and handling escalated issues with guests and/or crew members.
Supports, coaches, and trains Airport Crew members and/or Business Partners, encourages engagement, and I take a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
Education
Certificate - Hospitality And Travel Industry
Academy Pacific Travel College
Los Angeles, CA03.1995
High School Diploma -
Montebello High School
Montebello, CA06.1993
Skills
- Safety oversight
- Emergency Response Planning
- Multitasking Capabilities
- Guest Service Coordination
- Proactive Initiative
- Organizational Skills
- Guest Service Excellence
- Staff Training and Development
TRAVEL
The few countries I've had the pleasure of visiting, have been a once in a life time experience filled with gratitude. I have a love for food and desserts, so I always make sure I make room for the sweets. My favorite country to visit is Italy. There is a lot of history and they have the best pastas and wine, and beautiful landscapes and churches, museums.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Airport Operations Supervisor
Jetblue Airways Corp
04.2007 - Current
Certificate - Hospitality And Travel Industry
Academy Pacific Travel College
High School Diploma -
Montebello High School