JANEICA YOUNG
ADT Security
Dallas,TX
9
years of professional experience
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Work History
Account Specialist
1 Year- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Property Manager & Leasing Agent
1 Year- Managed leasing processes and tenant relations, ensuring timely rent collection and issue resolution
- Facilitated tenant satisfaction through effective problem-solving, enhancing community reputation
- Coordinated property maintenance, ensuring cleanliness and operational efficiency
- Streamlined leasing procedures, contributing to increased occupancy rates and tenant retention
- Supported landlord in achieving financial goals through diligent rent management
Customer Service Representative
3 Months- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Customer Support
1 Year 6 Months- Managed a high volume of incoming calls and emails in a fast-paced environment
- Assisted customers with product setup, installation, and troubleshooting procedures remotely or onsite when necessary
- Provided guidance to customers on using software applications or online platforms effectively
Payroll Specialist II
1 Year 5 Months- Assistant clients with payroll for their companies. Walked clients through workforce now accounts help with manual checks, payroll errors etc
Customer Service Representative
2 Years 8 Months- Assist customers with cell phone bills and answer any questions about account providing excellent customer service
- Resolved complex account issues through thorough investigation, resulting in a 30% reduction in follow-up calls.
- Analyzed customer feedback to identify service gaps, leading to targeted improvements and measurable gains in service quality.
Education
BUSINESS MANAGEMENT
Skills
ADP
Account Management.
Off ice Management
Customer Service
Payroll
Microsoft Off ice
Computer Skills
Property Leasing
Problem Solving
Persuasion techniques
Customer relations
Customer retention strategies
Timeline
Account Specialist
ADT Security
09.2025 - CurrentRead More
Property Manager & Leasing Agent
Standoff Services
07.2024 - 07.2025Read More
Customer Service Representative
Russell Cellular Verizon Wireless Retailer
04.2024 - 07.2024Read More
Customer Support
Harte Hanks
10.2022 - 04.2024Read More
Payroll Specialist II
ADP Payroll Solutions Company
08.2020 - 01.2022Read More
Customer Service Representative
Teleperformance
11.2017 - 07.2020Read More
Augusta Technical College
BUSINESS MANAGEMENT
Read More