Janel Brown
Forest Park,GA
Summary
Knowledgeable Office Manager with a strong background in clinical office management and patient care. Known for effectively overseeing daily operations and improving office efficiency. Demonstrated expertise in patient scheduling, provider communication, ensuring smooth workflow and exceptional patient care.
Overview
14
14
years of professional experience
Work History
Clinical Office Manager
Celestial Plastic & Reconstructive Surgery
Atlanta, GA
05.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and optimal patient care.
- Implemented new scheduling system, improving appointment management and reducing patient wait times.
- Developed standard operating procedures for clinic processes, streamlining administrative tasks and improving accuracy.
- Managed patient inquiries and concerns, fostering positive relationships and enhancing patient satisfaction.
- Facilitated effective communication between patients and healthcare providers to improve patient satisfaction.
- Managed patient inquiries, providing clear information and resolving concerns promptly.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Coordinated scheduling for appointments, meetings, and events, ensuring optimal use of resources.
- Trained junior receptionists on best practices for customer service and office protocols.
- Implemented inventory tracking system for office supplies, reducing costs through efficient resource management.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed patient scheduling using electronic health record systems to optimize office workflow.
- Ensured accurate patient check-in and check-out processes to enhance customer experience.
- Coordinated communication between healthcare providers and patients for timely information delivery.
- Processed insurance verifications and authorizations, maintaining compliance with healthcare regulations.
Certified Clinical Medical Assistant Lead
Jen Care
Morrow, GA
08.2017 - 05.2022
- Blood Draw
- Patient Triage
- EKG's
- Phone Messages
- Injections
- Vaccinations
- VPT Testing
- EMR System
Medical Assistant
East Jefferson Hospital
Metairie, Louisiana
08.2016 - 08.2017
- Patient Triage
- EKG's
- Blood Draw
- Phone Messages
- EMR system
- Pap Smears
- Vital Signs
- Appointment Scheduling
- Glucose Testing
- Vaccinations
- Immunizations
Medical Assistant
Ochsner Medical Center
Jefferson, Louisiana
12.2011 - 08.2016
- Patient Triage
- EKG's
- Immunizations
- Vaccinations
- EMR system
- Phone Messages
- Vital Signs
- Front Office
Education
Medical Assistant Certification -
Blue Cliff College
Metairie, Louisiana11.2011
Skills
- Direct care
- Patient assessment
- Examination preparation
- Medical history intake
- Physician support
- Clinical workflow optimization
- Professionalism and ethics
- Patient care coordination
- Data entry proficiency
- Appointment scheduling
- HIPAA compliance
- Electronic health records
- Patient and lead follow-up
- Insurance Verifications
Timeline
Clinical Office Manager
Celestial Plastic & Reconstructive Surgery
05.2022 - Current
Certified Clinical Medical Assistant Lead
Jen Care
08.2017 - 05.2022
Medical Assistant
East Jefferson Hospital
08.2016 - 08.2017
Medical Assistant
Ochsner Medical Center
12.2011 - 08.2016
Medical Assistant Certification -
Blue Cliff College