Janel Daniels
Chicago,IL
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.
Overview
9
9
years of professional experience
Work History
Dispatcher
10 Roads Express
03.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Customer Service Assistant Manager
Transend Logistics
10.2021 - 12.2023
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Maintained high standards of confidentiality of all personnel records and information
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies
Data Entry/Account Administrative Representative
Pontin USA
12.2019 - 10.2021
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects
Customer Services Representative
Barry University
02.2016 - 12.2019
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information
Education
Bachelor of Science - Business Administration
Barry University
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
- Data entry
Timeline
Dispatcher
10 Roads Express
03.2024 - Current
Customer Service Assistant Manager
Transend Logistics
10.2021 - 12.2023
Data Entry/Account Administrative Representative
Pontin USA
12.2019 - 10.2021
Customer Services Representative
Barry University
02.2016 - 12.2019
Bachelor of Science - Business Administration
Barry University
Similar Profiles
David SummersDavid Summers
Diesel mechanic at 10 Roads ExpressDiesel mechanic at 10 Roads Express
Tamara RayTamara Ray
Driver Manager at 10 Roads ExpressDriver Manager at 10 Roads Express
Dennis DombrowskiDennis Dombrowski
Regional Driver at 10 Roads ExpressRegional Driver at 10 Roads Express
JOHN JACKSONJOHN JACKSON
Route Drivers at 10 Roads ExpressRoute Drivers at 10 Roads Express
Anna Levina, NP-BCAnna Levina, NP-BC
Emergency Department RN at Multiple AgenciesEmergency Department RN at Multiple Agencies