Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janel Jaramillo

Fort Worth

Summary

Dedicated, bilingual (English/Spanish) professional with 6+ years of customer service and administrative experience in fast-paced environments. Proven ability to build trust with clients, deliver exceptional service, maintain strict confidentiality, and thrive in high-volume settings. Detail-oriented with strong communication and multitasking skills

Overview

6
6
years of post-secondary education
6
6
years of professional experience

Work History

Unit Secretary

USMD Hospital Arlington
08.2020 - 05.2023
  • Maintained precise records and confidential documentation in compliance with strict regulatory standards.
  • Handled sensitive client information with strong attention to detail in fast-paced medical environment.
  • Collaborated with multidisciplinary teams to facilitate operations and provide effective client support.
  • Managed heavy phone traffic and documented detailed information to enhance client service quality.

Server

Atico
12.2019 - 08.2020

Provided exceptional customer service, enhancing customer satisfaction and loyalty.

• Trained and mentored new team members, fostering a culture of service excellence and effective client engagement.

  • Provided excellent customer service in a fast-paced dining environment.
  • Managed order delivery to ensure timely service for guests.
  • Collaborated with kitchen staff to fulfill special dietary requests.

Server Trainer

Plucker’s Wing Bar
09.2017 - 01.2020
  • Delivered quality guest experiences to ensure customer satisfaction in fast-paced, high-volume restaurant.
  • Trained new hires on company guest service standards, mentoring them and supporting management initiatives.
  • Trained new servers on menu knowledge and customer service standards.
  • Demonstrated proper food handling and safety procedures to team members.
  • Assisted management in creating training materials for server onboarding.

Education

Bachelor of Arts - Social Work

University of Texas at Arlington
07.2023 - 07.2026

Associate of Arts - Psychology

Tarrant County College
08.2018 - 05.2021

Skills

Medical Office Administration

Medical terminology

Customer Relationship Management

Information compliance

  • High-Volume Service Environments

Bilingual (English & Spanish)

Detail orientation

Team Training & Mentorship

Timeline

Bachelor of Arts - Social Work

University of Texas at Arlington
07.2023 - 07.2026

Unit Secretary

USMD Hospital Arlington
08.2020 - 05.2023

Server

Atico
12.2019 - 08.2020

Associate of Arts - Psychology

Tarrant County College
08.2018 - 05.2021

Server Trainer

Plucker’s Wing Bar
09.2017 - 01.2020
Janel Jaramillo