Janel Sharpe
Lake Stevens
Summary
Strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction. Experienced with cash management, transaction processing, and financial record maintenance. Utilizes strong organizational skills and attention to detail to ensure compliance and accuracy.
Overview
8
8
years of professional experience
Work History
Operations Administrative Assistant
National Service Bureau
07.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved collections efficiency by maintaining accurate records of client communications and payment plans.
- Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
Cashier
Lake Stevens School District
10.2019 - 08.2024
- Collect payment for meals, operate cash registers, deposits, and maintain accurate financial records.
- Manage inventory, including receiving food deliveries, organizing storage areas, and monitoring stock levels to prevent shortages or excess.
- Engage with students and staff in a friendly manner, providing excellent customer service and addressing any meal-related concerns.
Ship From Store Supervisor
Kohls
11.2017 - 06.2019
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Customer Service Representative
Premera Blue Cross
09.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
- Contributed to positive relationships with insurance companies through consistent follow-up and prompt issue resolution.
- Assisted management in developing policies and procedures for streamlined billing processes, ensuring accuracy and compliance across the department.
Education
High School Diploma -
Burnside High School
Christchurch, New Zealand Skills
- Exceptional customer service
- Cash handling expertise
- Computer knowledge
- Strong Problem Solver
- Friendly, Positive Attitude
- Organization skills
- Ability to multi task
- Telephone skills
- Attention to detail
Timeline
Operations Administrative Assistant
National Service Bureau
07.2024 - Current
Cashier
Lake Stevens School District
10.2019 - 08.2024
Ship From Store Supervisor
Kohls
11.2017 - 06.2019
Customer Service Representative
Premera Blue Cross
09.2016 - 03.2018
High School Diploma -
Burnside High School
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