Janell Coffman
Cumberland,MD
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
13
13
years of professional experience
Work History
Operations Manager
ServiceMaster Cleaning & Restoration Services
Cumberland, MD
02.2023 - 06.2026
- Implemented quality control measures, ensuring compliance with industry standards and client expectations.
- Managed 37 janitorial accounts and 25 employees daily/weekly/monthly over the Tri-State area ranging from Moorefield West Virginia to Oakland MD.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Assistant General Manager
Ramada Hotel
Cumberland, MD
03.2018 - 08.2021
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented staff training programs to enhance team performance and guest satisfaction.
- Managed inventory control processes, optimizing supply chain efficiency and cost management.
- Analyzed operational metrics, identifying areas for improvement to drive revenue growth.
- Streamlined front desk procedures, reducing check-in/check-out times and enhancing guest flow management.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Hotel Operations Assistant Supervisor
Rocky Gap Casino Resort
Flintstone, MD
07.2013 - 10.2018
- Streamlined daily operations by coordinating schedules and managing logistical needs for staff and events.
- Managed over 75 employees in 6 different departments
- Assisted in training new employees on operational procedures, fostering a collaborative team environment.
- Developed process improvement initiatives that increased overall efficiency of support functions.
- Monitored compliance with safety protocols, ensuring a secure environment for guests and staff.
- Collaborated with departments to facilitate smooth communication and resolve operational challenges promptly.
Education
High School Diploma -
Fort Hill High School`
Cumberland, MD05-2007
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Inventory management
- Schedule management
Accomplishments
- Supervised team of 75 staff members.
- Documented and resolved in-house employee issues which led to a overall better employee turn over rate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced turnover by 89% through being involved and hands-on with staff and implementing accountability while still maintaining high morale.
Ace of Diamonds at Rocky Gap
Ace of Diamonds was a very special, but not easy to obtain. You are competing with over 300 other employees. It consisted of a Team of Directors that would make the overall final decision. I won in 2017 for bringing a positive attitude, hard work and showing commitment and dedication to my role in the company.
Timeline
Operations Manager
ServiceMaster Cleaning & Restoration Services
02.2023 - 06.2026
Assistant General Manager
Ramada Hotel
03.2018 - 08.2021
Hotel Operations Assistant Supervisor
Rocky Gap Casino Resort
07.2013 - 10.2018
High School Diploma -
Fort Hill High School`