Janell Glee

· Worked 35 hours a week, Monday – Friday 9am-5pm or 8am-4pm hybrid schedule

· Facilitate internal and external meetings such as trainings, team buildings, retreats, in-person convenings with District Attorney’s & Community Based Organizations partners: create agendas, send invites, plan facilitation, note-taking and follow-up.

· Respond to internal and external inquiries via calls/email regarding projects and work done by greater Vera and Vera DC.

· Coordinate in-person and virtual staff support activities such as breakfasts, staff meetings and trainings, and special events which may, on occasion, require evening or weekend support.

· Provide guidance and instructions on procedures related to reserving office space, ordering materials, support for events both internal and external, and safety in the event of an emergency.

· Keeps a consistent and outward knowledge and communication of city and community events that will affect the staff in any way – e.g. National Guard activation for special security events.

· Submit contracts for Legal review in opensource/contracts, track contracts and follow up with signatories until the contract is signed. Maintain all vendor relations and maintenance contracts for DC office.

· Maintain a repository of resources and knowledge base of Vera’s departments and resource to help the team function effectively and find answers in a timely manner.

· Acts as the point person for all meetings and special events held at the Vera DC offices. This includes coordination of all logistics and physical space needs; notifying Vera staff of visits and meeting related activities and guidance on timeline, resources available, etc.

· Purchase and maintenance of inventory of office furniture and fixtures, equipment, house-keeping functions, and all office supplies- including managing and tracking the annual/monthly budget.

· Maintain physical maintenance of office space, including conference rooms, mailroom, storage, kitchen, wellness room and collaboration areas.

· Onboard and provide orientations and trainings to new hires and staff. Maintain onboarding materials.

· Serve as the AMEX account administrator, responsible for managing the corporate card account, process payments in Microix, manage subscriptions such as Mail Chimp and any newspapers.

· Assist the Director with occasional scheduling.

· Assist with occasional projects such as developing budget guidance or other resources for the team.

· Hire and train office summer interns, support interns based in DC.

• worked 40 hours a week, Monday-Friday 8am-4pm
• Support students in demonstrating and strengthening academic skills through fluency practice with reading, math facts, and operations as well as online practice and assessment programs (NWEA, Amplify, LLI system, Google classroom, and YouTube)
• Collaborate with teachers, support staff, and administration team to support students with independence, confidence, self regulation and executive functioning skills
• Assist with virtual support as needed through Zoom, Classroom Parent, and Google classroom
• Using online programs such as Freckle, NWEA and Amplify as well as Geodes, LLI, Wilson Fundations to help students who are below benchmark with their reading progress in small group intervention 3x per week
• Assessed and reported on each student's reading progress in accordance with policies developed by school district.
• Interpreted student assessment data to ascertain best intervention methods.
• Utilized diverse approaches in teaching, technology and behavior modification.

• worked 40 hours a week, Monday-Friday 8:30am-5:30pm
• Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services within JHMI.
• Managed over 30 calls customer calls daily and provided them with correct information or directed them to specific department
• Multitasking to include receiving calls, inputting pertinent information into EPIC and scheduling accordingly, following up on emails and faxed documents between patient and providers
• Performed complex appointment scheduling linking consults and ancillary services required for assigned specialty services within department, maintaining patient demographic and insurance pre-registration information in appropriate department scheduling system(s) EPIC)
• Training and hands on experience with diversity and inclusion to better service patients and their specific needs
• Training in insurance providers and EPIC scheduling program to give efficient scheduling for both providers and patients and provide accurate information regarding participating insurances
• Interview callers to obtain full understanding of what information is being requested in order to schedule in with correct provider with accurate health analysis
• Provide high quality customer service on every call and support patients through difficult diagnoses and treatment protocols

• Worked 35 hours per week, Sunday-Thursday varying shifts
• Provide quick yet friendly service, resolve questions and concerns of customers, and follow all safety and security procedures.
• Receive and take count of inventory every day, as well as write and input frozen order daily to maintain sales goals and adjust to customer demands and change in selling patterns
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment quickly and efficiently to reduce wait times for customers in store
• Increased sales by at least 5% during peak season, received bonus awarded to five crew members during holiday season due to increase in sales and customer service

• worked 40 hours a week, Monday-Friday 8:30am-5:30pm
• Facilitate dynamic learning environment using Kinder Care’s curriculum by developing effective lesson plans for early developmental success and to promote social, physical, and intellectual growth in children aged 6 weeks to 5 years
• Observe, evaluate, and communicate social/emotional development and physical health of children while identifying any related issues, discussing with necessary parties, and providing follow up regarding child’s progress and needs
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Provided one-on-one and group-based learning support focused on student progress.

• Oversee well-being of women in house through guidance on areas such as self-care, childcare, care of household, communications, leisure, etc., and teaching relationship skills by displaying positive interactions and engagement
• Provide abused, abandoned or neglected mothers with moral, and spiritual guidance, independent living skills needed for future success including providing emotional support utilizing praise, positive feedback, affection, and empathy to build confidence and respect.
• Teach mothers necessary and appropriate skills and behavior using rational problem-solving techniques through critical thinking skills, assisting with behavioral challenges, counsel through personal struggles, and providing crisis intervention when needed
• Partner with local community businesses and volunteers to provide young mothers practical life experience and exposure to jobs and educational opportunities

• worked 40 hours a week, 5 days of the week, varying shifts
• Oversee, coach, and manage 15-20 sales advisors daily while ensuring proper floor coverage, driving sales, merchandise presentation, customer service, and operational functions within store including opening and closing store according to H&M guidelines
• Ensured back of house and was organized including fixtures, signage, materials to process inventory were accounted for, properly organized and stocked
• Train and develop Sales Advisors on operational side of business by following up on clear goals, offering timely feedback and providing day-to-day supervision of staff by directing and overseeing workflow within store
• Completed training to include customer service and de-escalation tactics, diversity, and best management practices
• Troubleshoot register malfunctions throughout store as well as office systems
• Opening and closing routines to include team meetings, payroll, sales data, and money management (counting tills and creating deposit daily, reconciling daily totals and deficits
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• planned day to day schedules for coverage, operational tasks and coordinating lunch breaks, opening and closing meetings

• worked 40 hours a week, 5 days a week, varying shifts
• Provide excellent customer service to maximize sales on store floor, in fitting rooms and at cash desk while also multitasking in fast-paced environment to secure cleanliness and flow of each function to provide indirect customer service.
• Facilitate training of new hires to teach and monitor execution of all daily processes required with in sales advisor position as well as provide ongoing training, coaching and feedback to training and seasoned sales team.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Managed over 40 customer transactions day as well as receive calls regarding customer requests
• Promoted to Department Supervisor within company and successfully completed training in multi million dollar Orlando flagship store