Job Search Status
Open to workDesired start date: Immediately
Open To Work
Janell Johnson
Provo,UT
Work Preference
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Enrich International
Orem, UT
02.1994 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Clerk
Best Western Hotel
Springville, UT
02.2000 - 03.2001
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Manager Of Shipping Department
Jake's High Country Archery
Orem, UT
03.1986 - 11.1993
- Spearheaded cross-training initiatives within the department to promote versatility among staff members and minimize downtime during absences or peak periods.
- Leveraged data analysis tools to identify trends and areas for improvement in shipping processes, driving continuous improvement efforts in the department.
- Streamlined shipping processes by implementing new software, resulting in improved efficiency and reduced errors.
- Reduced shipping costs significantly by negotiating better rates with carriers and optimizing package sizes.
- Ensured accurate inventory management through diligent tracking, leading to minimal discrepancies during audits.
- Improved employee morale and retention by fostering a positive work environment and providing opportunities for professional development.
Education
Medical Assistant
Provo College
Provo, UTGED -
UVU
Orem, UTSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Time management
- Administrative support
Timeline
Front Desk Clerk
Best Western Hotel
02.2000 - 03.2001
Administrative Assistant
Enrich International
02.1994 - 09.2019
Manager Of Shipping Department
Jake's High Country Archery
03.1986 - 11.1993
Medical Assistant
Provo College
GED -
UVU