Joshua Mojica-Figueroa
Evans
Summary
I am a university student pursuing a degree and career in Health Science and Kinesiology. I expect to graduate in Spring of 2026. Currently, I have an Associates in Kinesiology as well as strong healthcare volunteering experience equipped to support physical therapy. I am an excellent team collaborator with consistent focus on achieving optimal client outcomes and am adaptable to changing needs. I am skilled in therapeutic interventions, patient communication, and documentation. My various retail and client service experience has made me reliable and driven to contribute positively to patient recovery, wellness, and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Walmart Supercenter
11.2023 - Current
- Organized inventory, replenished stock, and ensured accurate shelf labeling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with management to promote new merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Monitored food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures.
- Unloaded merchandise trucks.
Team Leader
Rack Room Shoes
10.2022 - 11.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction with prompt and accurate issue resolution and product recommendation, leading dedicated customer service team.
- Managed inventory operations and ensured product quality.
Merchandising Service Associate
Lowe's
06.2021 - 09.2022
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Ensured up-to-date price labeling for optimal customer service experience.
- Maintained clean and orderly checkout areas, aisles, and displays by mopping floors, emptying trash cans and wiping down surfaces.
Brand Associate
Old Navy
07.2020 - 06.2021
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Showed understanding of customer's personal style, preference, and special occasions when offering product advice.
- Managed online orders and assisted with in-store pickups.
Front of House Associate
Shane's Rib Shack
05.2019 - 07.2020
- Answered telephone to make reservations and take orders.
- Offered guests choice of seating and escorted to appropriate table.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
Education
Bachelor's Degree - Science of Kinesiology
Augusta University
Augusta, GA05-2026
Associate's Degree - Science of Kinesiology
Georgia Military College
Martinez, GA05-2023
High School Diploma -
Evans High School
Evans, GA05-2021
Skills
- Strong work ethic
- Goal oriented
- Excellent people skills
- Customer service
- Verbal/written communication
- Problem-solving
- Persuasion techniques
- Microsoft Office
Certification
- (AHA) Basic Life Support Certification
- HIPAA & Patient Privacy Training
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Walmart Supercenter
11.2023 - Current
Team Leader
Rack Room Shoes
10.2022 - 11.2023
Merchandising Service Associate
Lowe's
06.2021 - 09.2022
Brand Associate
Old Navy
07.2020 - 06.2021
Front of House Associate
Shane's Rib Shack
05.2019 - 07.2020
Bachelor's Degree - Science of Kinesiology
Augusta University
Associate's Degree - Science of Kinesiology
Georgia Military College
High School Diploma -
Evans High School