Janell Solise
Brooklyn,NY
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Eligibility specialist
NYC/HRA
04.2024 - Current
- Update and monitor changes within client’s medical insurance, through EmedNY.
- Record changes to clients’ cases after fair hearing with judge.
- Make corrections to client’s cases through WMS system.
- Give coverage, reject, monitor clients cases through WMS application.
Entitlement specialist
Community Housing Innovations
01.2022 - 04.2024
- Assisted clients with obtaining required documents such as birth cert, social, Identification
- Assisted clients with USCIS applications.
- Maintained accurate records and documentation regarding each client.
- Counseled, monitored, mentored clients.
- Accompanied clients to various appointments.
Medical Secretary
New Millennium Home Care
03.2016 - 07.2016
- Answered telephone calls and direct calls to appropriate staff.
- Scheduled and confirmed patient appointments.
- Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet to prepare reports, invoices, letters, and medical records.
- Completed insurance and other claim forms.
Security Officer
AlliedBarton
08.2015 - 11.2015
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, and unusual occurrences.
- Answered telephone calls to take messages, answer questions, and provided information during non-business hours.
Assistant Preschool Teacher
Bright Horizon
06.2014 - 01.2015
- Helped ensure a daily educational curriculum for the children
- Organized and supervised games and other recreational activities to promote physical, mental, and social development.
- Enforced administration policies and rules at Bright Horizon
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums.
Education
Phlebotomy & EKG Certification -
The Manhattan Institute
New York, NY03.2016
Associates Degree - Biotechnology
Borough of Manhattan Community College
New York, NY09.2014
Skills
- Data entry
- Written and verbal communication
- Microsoft office
- Telephone etiquette
Certification
-Certified in Cybersecurity (CC): Core Security Principles & Risk Management
-CBROPS: Threat Actors, Security, & Risk Management
-CBROPS: The CIA Triad & Security Approaches
-HIIPA
-Phlebotomy & EKG
-Mavis Beacon 100 WPM
Timeline
Eligibility specialist
NYC/HRA
04.2024 - Current
Entitlement specialist
Community Housing Innovations
01.2022 - 04.2024
Medical Secretary
New Millennium Home Care
03.2016 - 07.2016
Security Officer
AlliedBarton
08.2015 - 11.2015
Assistant Preschool Teacher
Bright Horizon
06.2014 - 01.2015
Associates Degree - Biotechnology
Borough of Manhattan Community College
Phlebotomy & EKG Certification -
The Manhattan Institute
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