Janella Candelaria
Lafayette,CO
Summary
Seeking a position including receptionist, customer service and administrative assistant with the ability to learn new skills and tasks. Would love an opportunity for growth and stability.
Overview
23
23
years of professional experience
Work History
Patient Services Coordinator
Boulder Valley Vision Therapy
Boulder, CO
04.2021 - Current
- Schedule appointments including exams, vision therapy, consultations and other services needed. Softwares include Crystal PM, Square and Weave.
- Receptionist responsibilities include data entry, photocopying, scanning, handling calls, texts, emails and faxes.
- Maintain cleanliness and organization of office for patients.
- Prepare and manage invoicing. Handle patient payment transactions.
Receptionist
Front Range Eye Associates
Broomfield, CO
06.2017 - 10.2020
- Greeted patients and verified insurance and demographics
- Handled insurance, payments and Coding and Billing
- Scheduled appointments through Eyefinity, Officemate and Weave.
- Ordered contacts for patients
- Scheduled appointments and Prepared Charts for the doctor.
- Managed communications including emails, faxes, and calls to ensure efficient exchanges between patients, staff members, and healthcare providers.
Call Center Representative
IBM/AT&T
Boulder, CO
10.2009 - 05.2012
- Managed and resolved client technical support issues over the phone.
- Coordinated deployment of tech support for timely resolution of open tickets with customer concerns.
- Monitored the call and coordinated with client and technician to facilitate timely issue resolution.
Assignment
Excel Personnel Inc.
Louisville, CO
02.2009 - 10.2009
- Worked for Promotech an inventive health company
- Connected with medical practitioners to discuss and distribute complimentary pharmaceutical samples.
- Managed fax and data entry tasks.
Reservations
Comfort Inn
Louisville, CO
07.2008 - 02.2009
- Facilitated guest check-ins while coordinating housekeeping schedule.
- Managed reservations for guest accommodations.
- Handled front desk tasks including calls and faxes. Assisted with continental breakfast preparations.
- Processed billing related to guest lodging.
Customer Service Representative
New Hope Natural Media
Boulder, CO
01.2007 - 10.2007
- Conducted surveys via phone with companies in the natural foods industry.
- Secured company attendance for the Natural Foods Expo held in Anaheim, CA and Baltimore, MD.
Account Manager/Debt Collector
Finance America
Lafayette, CO
07.2004 - 09.2006
- Handled customer relations and completed data entry tasks.
- Engaged with customers to discuss outstanding loan debts.
- Averted reporting of delinquent accounts as charge-offs.
Cashier
Target
Superior, CO
08.2002 - 06.2004
- Operated register to check out customers. Also helped with returns and exchanges.
- Facilitated speedy and organized bagging of customer purchases.
- Handled high volumes of incoming calls efficiently.
- Contributed to end-of-day tidiness by sorting misplaced items.
- Assisted intermittently at Starbucks and Food Court area.
Education
High School -
Centaurus High School
Lafayette, CO01.2001
Skills
- Receptionist, Customer Service, Administrative Assistant
- Multi-tasker, helpful, analytical Helpful, takes initiative
- Responsible, Organized and
- Written and verbal communication
Hobbies and Interests
- I love spending time with my family. We have a large blended family and it's full of love and chaos. I love driving, going to the mountains, listening to music, cooking and having barbecues.
- I like to watch documentaries and learn about different people and places in the world. Mental health, history, astrology, space and the ocean are interesting to me.
- I hope to travel and see more of Earth in the future. Gain more hobbies and experiences.
Timeline
Patient Services Coordinator
Boulder Valley Vision Therapy
04.2021 - Current
Receptionist
Front Range Eye Associates
06.2017 - 10.2020
Call Center Representative
IBM/AT&T
10.2009 - 05.2012
Assignment
Excel Personnel Inc.
02.2009 - 10.2009
Reservations
Comfort Inn
07.2008 - 02.2009
Customer Service Representative
New Hope Natural Media
01.2007 - 10.2007
Account Manager/Debt Collector
Finance America
07.2004 - 09.2006
Cashier
Target
08.2002 - 06.2004
High School -
Centaurus High School