Janella Hardy
Medical Coder / Scheduler
Bryan,TX
Summary
Dynamic Program Service Specialist with extensive experience at AMC Health, excelling in patient engagement and scheduling. Proven ability in medical terminology and exceptional communication skills, ensuring high levels of customer satisfaction. Recognized for effectively guiding teams and enhancing operational efficiency in fast-paced environments. Committed to delivering quality healthcare support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Service Specialist
AMC Health
02.2025 - Current
- Outbound calls to patients who have been identified to participate in a healthcare program
- Explain and register those patients who would like to participate
VA Scheduler
MPF Federal
08.2023 - 10.2024
- Outbound calls to facilities to assist with scheduling Veterans medical appointments.
- Assisting Veterans with any questions or concerns they may have.
- Assisting facilities with scheduling, updating and faxing referrals.
- Assisted when needed to go inbound to assist with calls coming in.
Customer Service Rep, Supervisor, Patient Service Rep
BroadPath; WellCare, Evergreen Health
12.2021 - 07.2023
- Customer service duties going over members’ benefits answering questions about claims making sure the members had all the information they needed in a timely manner.
- I was promoted to Supervisor by my supervisor for a brief time until the project ended.
- I was responsible for fifteen new representatives. I would guide and assist and help them with learning and assisting with the members.
- I was also learning something new as a supervisor for the first time.
- Currently, I am a Patient Service Rep, I assist with scheduling patients, sending requests to Physicians, and assisting with outbound campaigns as needed.
Customer Service Rep
Continuum Global Solution
11.2020 - 11.2021
- Customer service duties such as going over the bill, troubleshooting, ordering devices for customers.
- I would answer broad questions about the plans or devices the customers may be interested in.
- Making sure I have resolved the customers' issues in a timely manner.
Education
MEDICAL ADMINISTRATIVE ASSISTANT WITH BILLING & CODING - Medical Biller Coder
MEDCERTIFY
Louisville, KY04.2025
MEDICAL RECORD CODER -
Trident Technical College
05.2005
GENERAL COURSES -
Trident Technical College
01.1994
High School Diploma -
Harleyville-Ridgeville High School
06.1993
Skills
- Medical Terminology
- Ethics
- Medical Office Productivity
- HIPAA
- Communication
- Customer Service
- Telework
- Data entry
- Scheduling
- Medical coding
- Electronic health records
- Billing procedures
- Patient scheduling
- Customer service
- Time management
- Attention to detail
- Customer satisfaction measurement
- Administrative support
- Medical terminology
- Microsoft outlook
- Clerical support
- Microsoft Office Suite
- Multi-line phone talent
Volunteer Experience
- Feed the Hungry Wells Fargo, Daytona Beach, FL, 12/15/17, Assemble care packages, Sorted and grouped items for distribution
- Champion Elementary School, Daytona Beach, FL, 08/01/17, 03/31/20, Checking in and out library books for students, Coordinated Teachers Appreciation activities, Assisted in the office answering telephones and making copies for the teachers
- Derby Festival Marathon, US Navy, Louisville, KY, 03/01/16, 03/01/17, Set up different vendor stations for runners, Pass out water to runners, Direct runners where they were going to next
Professional Title
Medical Administrative Assistant Biller and Coder
Certification
Certification #: 253021
Nationally Registered Certified Coding Specialist
Awarded: 6/6/2025
Expiration Date: 6/15/2026
Status: ActiveNational Registerd
Timeline
Program Service Specialist
AMC Health
02.2025 - Current
VA Scheduler
MPF Federal
08.2023 - 10.2024
Customer Service Rep, Supervisor, Patient Service Rep
BroadPath; WellCare, Evergreen Health
12.2021 - 07.2023
Customer Service Rep
Continuum Global Solution
11.2020 - 11.2021
MEDICAL ADMINISTRATIVE ASSISTANT WITH BILLING & CODING - Medical Biller Coder
MEDCERTIFY
MEDICAL RECORD CODER -
Trident Technical College
GENERAL COURSES -
Trident Technical College
High School Diploma -
Harleyville-Ridgeville High School
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