Janella Medves
Chick-fil-A
Mocksville,NC
27
years of professional experience
Results-driven Back of House Manager experienced in kitchen operations, food safety compliance, and staff training. Achieved waste reduction and implemented process improvements to enhance operational efficiency through effective problem-solving and communication skills. Focused on contributing to team success and advancing organizational objectives with dedication.
Work History
Back of House Manager
3 Years- Trained and mentored staff on efficient food preparation techniques and service protocols.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Supervised daily kitchen operations to ensure compliance with food safety standards.
- Followed operational procedures and enforced product standards, quality and consistency.
- Ensured consistent adherence to company policies, elevating overall guest satisfaction levels.
- Reduced food waste by implementing inventory management practices and regular stock checks.
- Utilized problem-solving skills to quickly identify issues within the kitchen operations and implement effective solutions that improved overall functionality.
- Developed strong rapport with staff members, fostering a positive work environment conducive to teamwork and productivity.
- Demonstrated strong leadership qualities by setting clear expectations for staff performance, providing guidance when needed but also allowing for autonomy.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Assistant Store Manager
12 Years 3 Months- Trained and mentored staff on customer service protocols and operational procedures.
- Supervised daily operations to ensure adherence to quality and service standards.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed training programs that enhanced team performance and service efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues that negatively impact operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
8 Years 2 Months- Led daily operations, ensuring compliance with company policies and standards.
- Implemented process improvements that enhanced customer service efficiency.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Managed inventory levels, reducing stock discrepancies through effective monitoring.
- Developed staff schedules to maximize productivity while minimizing labor costs.
- Resolved customer complaints swiftly, improving satisfaction ratings significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
High School Diploma
No Degree - Psychology
Skills
Food safety compliance
Sanitation standards
Kitchen operations
Sanitation management
Health inspections
Waste reduction
Ordering supplies
Staff training
Sanitation compliance
Staff performance metrics
Problem-solving
Customer service
Teamwork
Cross-functional teamwork
Timeline
Back of House Manager
Chick-fil-A
09.2023 - CurrentRead More
Assistant Store Manager
McDonald's Restaurant
06.2011 - 09.2023Read More
Store Manager
The Pantry Inc.
03.2000 - 05.2008Read More
Parkland High
High School Diploma
Read More
Argosy University
No Degree from Psychology
Read More