Janelle Allen
Hollywood
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
General Manager
CycleBar Davie
08.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
CycleBar Experience Associate
CycleBar Davie
08.2022 - 08.2023
- Increased overall store revenue by upselling and cross-selling relevant products to customers.
- Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
- Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Consistently sold the most memberships out of all staff for 8 months.
Guest Service Team Member
Publix
10.2019 - 03.2022
- Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Maintained a clean, organized lobby area for a welcoming environment and positive first impression.
- Resolved guest complaints with empathy and professionalism to ensure satisfaction and repeat business.
Education
Bachelor of Arts - Psychology With A Specialization in Business
St.Thomas University
Miami Gardens05.2023
Skills
- Sales Expertise
- Profit and Loss Accountability
- Client Relations
- Verbal and Written Communication
- Employee Scheduling
- Staff Training
- Positivity
Timeline
General Manager
CycleBar Davie
08.2023 - Current
CycleBar Experience Associate
CycleBar Davie
08.2022 - 08.2023
Guest Service Team Member
Publix
10.2019 - 03.2022
Bachelor of Arts - Psychology With A Specialization in Business
St.Thomas University