Janelle Balboa
Crystal City,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
PFS Financial Services
Crystal City, TX
10.2025 - 04.2026
- Resolved customer inquiries efficiently through phone communication.
- Assisted a minimum of 60 patients per day
- Assisted customers with account management and service-related issues.
- Utilized software to track customer interactions and enhance service delivery.
- Documented customer feedback to identify trends and improve service processes.
- Maintained accurate records of customer interactions to ensure follow-up actions were completed timely.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to improve response times for customer queries.
- Processed patient insurance details to facilitate accurate billing and claims submission.
- Validated insurance activity to guarantee patient coverage aligned with hospital admission dates.
- Managed patient billing inquiries, delivering detailed account balances and tailored payment solutions to meet individual needs.
Customer Service Representative
Palo Alto College
San Antonio, TX
09.2024 - 05.2025
- Assisted visitors and students upon arrival, enhancing their experience and orientation.
- Assessed student identification to confirm fulfillment of all necessary steps for class registration.
- Utilized Microsoft Word and Excel to create documents and spreadsheets for various projects. Assisted teams in collaboration through Microsoft Teams for effective communication and workflow management. Supported data organization and analysis using Excel spreadsheets.
- Employed Banner9 and diverse coding methods to navigate and retrieve information from designated system areas.
Education
Associate of Applied Science - Business Administration And Management
Palo Alto College
San Antonio, TX05.2030
Skills
- Epic hospital system
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Customer Service Representative
PFS Financial Services
10.2025 - 04.2026
Customer Service Representative
Palo Alto College
09.2024 - 05.2025
Associate of Applied Science - Business Administration And Management
Palo Alto College