Janelle Burke
Lake Ariel,PA
Summary
Dedicated professional with expertise in customer service, teamwork, and operational efficiency. Proven ability to enhance service standards and foster strong client relationships.
Overview
22
22
years of professional experience
Work History
Sales Associate
Beer Heaven Distributor
Hamlin, PA
07.2025 - Current
- Assisted customers in selecting products and providing recommendations based on preferences.
- Processed transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and organization.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Owner
Burkes Works Cleaning Company
Lake Ariel, PA
02.2011 - Current
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Trained and mentored staff on cleaning techniques and safety protocols.
- Developed and implemented quality control processes to enhance service standards.
- Established strong relationships with clients, resulting in repeat business and referrals.
Assistant Manager
Newfoundland Beverage
Newfoundland, PA
10.2023 - 05.2025
- Managed daily operations to ensure compliance with company standards and policies.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Developed training programs for new staff, enhancing team performance and efficiency.
- Implemented process improvements that increased operational effectiveness and customer satisfaction.
Bartender and Waitress
Ellendale Hotel and Restaurant
South Sterling, PA
03.2018 - 02.2022
- Crafted unique cocktails and beverages to enhance guest satisfaction and dining experience.
- Managed bar inventory, ensuring optimal stock levels and timely reordering of supplies.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Collaborated with kitchen staff to create beverage pairings that complemented menu offerings.
Purchasing Agent
Corey Associates, Inc.
Greentown, PA
09.2008 - 02.2011
- Negotiated contracts with suppliers to optimize purchasing terms and conditions.
- Analyzed market trends to identify cost-saving opportunities in procurement process.
- Implemented inventory management systems to streamline supply chain operations.
- Developed and maintained relationships with key vendors to ensure product availability.
Administrative Assistant
Quality Medical Billing
Branchville, NJ
01.2004 - 07.2008
- Managed scheduling and coordination of appointments for patient consultations and follow-ups.
- Processed medical billing claims using industry-standard software to ensure accurate reimbursements.
- Maintained comprehensive filing system for patient records, ensuring confidentiality and compliance with regulations.
- Assisted in training new administrative staff on office procedures and best practices for efficiency.
Education
Early Childhood Education
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Beer Heaven Distributor
07.2025 - Current
Assistant Manager
Newfoundland Beverage
10.2023 - 05.2025
Bartender and Waitress
Ellendale Hotel and Restaurant
03.2018 - 02.2022
Owner
Burkes Works Cleaning Company
02.2011 - Current
Purchasing Agent
Corey Associates, Inc.
09.2008 - 02.2011
Administrative Assistant
Quality Medical Billing
01.2004 - 07.2008
Early Childhood Education
East Stroudsburg University of Pennsylvania