Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Janelle Clayton

Las Vegas

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Atlantic Aviation
Las Vegas, NV
06.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed customer requests using CRM software to ensure accuracy.
  • Educated clients on aviation services and offerings to enhance satisfaction.
  • Collaborated with team members to streamline service delivery processes.
  • Provided feedback on service improvements to enhance customer experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Retail Sales Associate

Impossible Kicks
Las Vegas, Nevada
08.2024 - 01.2025
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Maintained a clean and organized store environment that met all safety standards.

Front Desk/Cleaner

Evolve Dance Center
Las Vegas, Nevada
08.2022 - 05.2023
  • Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
  • Demonstrated excellent time management skills by efficiently completing all tasks within specified deadlines.
  • Developed positive working relationships with staff members through effective communication and collaboration.

Education

High School Diploma - undefined

Desert Oasis High School
05.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Reliability and punctuality
  • Cash register operation
  • Retail sales
  • Coordinated

Additional Information

I am also currently a Vegas Golden Knights Cheerleader for the 26-27 season.

Timeline

Customer Service Representative

Atlantic Aviation
06.2025 - Current

Retail Sales Associate

Impossible Kicks
08.2024 - 01.2025

Front Desk/Cleaner

Evolve Dance Center
08.2022 - 05.2023

High School Diploma - undefined

Desert Oasis High School