Janelle Crawley
Stockbridge,GA
Summary
Skilled Customer Service Representative dedicated to providing superior support for clients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Great Expressions Dental Centers
05.2022 - 04.2023
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Environmental Service Supervisor
Northwell Health
12.2019 - 09.2021
- Establishes annual review standards and work procedures for all environmental staff
- Assists in the hiring process; interview, hiring, and training of new associates
- Conduct regular inspections and make recommendations to the facility
- Developed and implemented staff recognition programs to motivate and reward employees.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Addressed customer feedback and complaints to maximize satisfaction.
- Conduct monthly reporting of goals, accomplishments, and future-plans
- Communicate with staff, administration, and other departments
- Coordinate with outside services (pest control, medical and solid waste).
Sr. PCA
Northwell Health
09.2011 - 12.2019
- Explains hospital policies regarding admission, and discharge
- Collects and records base line data upon admission of patients to the unit
- Adheres to patient safety procedures including those related to patient identification, restraints, fall prevention and one to one observation.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Phlebotomist
Staten Island Physicians Practice, SIPP
01.2008 - 01.2009
- Worked two locations of multi-specialty medical practices
- Collected and prepared specimens for laboratory testing
- Urine analysis, Venipuncture, Electronic charting
- Delivered results to ordering physician.
Medical Receptionist
Staten Island Physicians Practice, SIPP
01.2005 - 01.2008
- Supported care of patients from newborns to seniors
- Worked with Endoscopy Lab, Physical Therapy, Varicose Vein Treatment, Senior Center for Geriatric Medicine, and
- Imaging/Radiology with insurance verification, appointment scheduling and referral authorizations
- Collected copays and cleared ledger at the end of my shift.
Education
Associate Degree - Science
Union County College
2020
Diagnostic Ultrasound Sonography
Institute of Allied Medical Professions
New York, NY03.2011
Certified Nursing Assistant, Phlebotomy - undefined
Seaview Institute
10.2001
Skills
- Healthcare Regulations
- Clerical and Filing Support
- Improve Patient Care
- Prepare Reports
- Insurance Practices
- Claims Handling and Coverage Verification
- Billing Issue Resolution and Support
- Medical Terminology
- Satisfaction Assessment and Tracking
- Case Management
- Medical Histories and Vital Statistics
- Organization and Time Management
- Punctual and Hardworking
- Strategic Networking
- Healthcare System Navigation
- Delinquent Accounts Monitoring
- Risk Management Assessments
- Payment Arrangements and Negotiation
- Critical Thinking Skills
- Healthcare Operations
- Investigate Complaints
- Switchboard Operations
- Patient Assessments
- Word Processing
- Insurance Verification
- EMR Systems
- Scheduling
Timeline
Patient Care Coordinator
Great Expressions Dental Centers
05.2022 - 04.2023
Environmental Service Supervisor
Northwell Health
12.2019 - 09.2021
Sr. PCA
Northwell Health
09.2011 - 12.2019
Phlebotomist
Staten Island Physicians Practice, SIPP
01.2008 - 01.2009
Medical Receptionist
Staten Island Physicians Practice, SIPP
01.2005 - 01.2008
Associate Degree - Science
Union County College
Diagnostic Ultrasound Sonography
Institute of Allied Medical Professions
Certified Nursing Assistant, Phlebotomy - undefined
Seaview Institute