Jordan Smith

• Assisted with insurance verification and authorization processing to facilitate timely patient care.
• Coordinated patient care schedules to ensure efficient appointment management.
• Supported intake processing from fax, email, and text message sources to streamline patient onboarding.
• Handle medical records in compliance with state guidelines.
• Managed clinic operations by ensuring timely opening and closing.

Managed patient scheduling, cancellations, and visit coordination in physical therapy office

• Supervised front desk workflows and supported daily patient check-in procedures
• Coordinated daily office procedures to streamline communication between back office staff and therapists.
• Verified insurance coverage and collected patient information for Evergreen Physical Therapy