Janelle Davis
Customer Service
Indianapolis,IN
Summary
Professional and knowledgeable, Organized and dedicated Administrative Assistant with a track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Self-motivated work ethic to perform effectively in independent or team environments. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Logistics Administrative Assistant
Gener8
Indianapolis, Indiana
08.2022 - Current
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Coordinated mission details and communicated with unit to convey changes.
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Detected and enforced improvement opportunities in supply chain.
- Developed logistical checklists to guide activities support.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Built and established relationships with staff and vendors.
- Monitored performance of logistics operations to identify areas for improvement.
Loan Review Specialist
Freedom Mortgage - Fishers
Fishers, Indiana
10.2019 - 06.2022
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Processed loan applications and monitored progress from start to finish.
- Researched and updated industry knowledge on changing legislation and regulations.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Team Lead - Clinical
Covance
Indianapolis, Indiana
01.2014 - 05.2019
- Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements.
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Mentored and guided employees to foster proper completion of assigned duties.
Recruiter Specialist
Amazon
Indianapolis, Indiana
09.2016 - 12.2016
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
High School Diploma -
Central High School
Champaign, IL 05.2001 -
Skills
Meeting arrangements
Document conversion
Spreadsheet management
Administrative support
Paperwork drafting
Employee timesheet processing
Documentation and control
Database administration
Sales expertise
Employee Evaluation
Performance improvement
Staff education and training
Good Telephone Etiquette
Attention to Detail
Self-Motivated
Interpersonal Communication
Safety processes and procedures
Complaint resolution
Technical Support
Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Administrative Assistant
Gener8
08.2022 - Current
Loan Review Specialist
Freedom Mortgage - Fishers
10.2019 - 06.2022
Recruiter Specialist
Amazon
09.2016 - 12.2016
Team Lead - Clinical
Covance
01.2014 - 05.2019
High School Diploma -
Central High School
05.2001 -