Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Janelle Davis

Customer Service
Indianapolis,IN

Summary

Professional and knowledgeable, Organized and dedicated Administrative Assistant with a track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.

Self-motivated work ethic to perform effectively in independent or team environments. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Logistics Administrative Assistant

Gener8
Indianapolis, Indiana
08.2022 - Current
  • Managed functional areas of logistics.
  • Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Coordinated mission details and communicated with unit to convey changes.
  • Generated payments for program-related activities to keep accurate records of financial expenditure.
  • Detected and enforced improvement opportunities in supply chain.
  • Developed logistical checklists to guide activities support.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Built and established relationships with staff and vendors.
  • Monitored performance of logistics operations to identify areas for improvement.

Loan Review Specialist

Freedom Mortgage - Fishers
Fishers, Indiana
10.2019 - 06.2022
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Proactively identified solutions for customers experiencing credit issues.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Processed loan applications and monitored progress from start to finish.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Team Lead - Clinical

Covance
Indianapolis, Indiana
01.2014 - 05.2019
  • Produced therapeutic interventions and documentation to meet regulatory standards and contractual requirements.
  • Fostered staff development and competency through supervision, coaching, trainings and team meetings.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.
  • Mentored and guided employees to foster proper completion of assigned duties.

Recruiter Specialist

Amazon
Indianapolis, Indiana
09.2016 - 12.2016
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Collaborated with managers to identify and address employee relations issues.
  • Assisted with writing job postings and job descriptions for boards.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Advocated for staff members, helping to identify and resolve conflicts.

Education

High School Diploma -

Central High School
Champaign, IL
05.2001 -

Skills

Meeting arrangements

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Logistics Administrative Assistant

Gener8
08.2022 - Current

Loan Review Specialist

Freedom Mortgage - Fishers
10.2019 - 06.2022

Recruiter Specialist

Amazon
09.2016 - 12.2016

Team Lead - Clinical

Covance
01.2014 - 05.2019

High School Diploma -

Central High School
05.2001 -

Similar Profiles

CREATE PROFILE
Janelle DavisCustomer Service