Jenelle Armstrong
Lakeland,United States
Summary
Experienced professional with almost three years of experience in finance. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Accounts Receivables Consultant
K-force Staffing Agency ( Metrc LLC.)
12.2022 - 09.2023
- Identifying accounts with outstanding balances and maintain records of communication attempts as well as any records of payments collected
- Contacting customers by email and phone to address their outstanding balance and determine reason for non-payment
- Working with clients to collect their outstanding balance and/or negotiating payment plans to collect it in installments.
- Communicating with internal teams to better understand customer accounts.
- Processing customer payments, account adjustments and customer refunds where appropriate
- Generating and issuing Invoices, Receipts, Refund Requests and Contracts to the Customer.
- Resolving customer inquiries concerning billing through a ticketing system such as Salesforce or Zendesk.
Credit Specialist
GC Services (Verizon) (Remote)
07.2021 - 07.2022
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements.
- Establish credit amount eligibility.
- Used Salesforce and Verizon Wireless systems to perform credit appraisals, document verification and loan approvals.
- Performed documentation review for approvals.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Investigated and evaluated customers for creditworthiness and potential risk factors, etc.
- Handles 80-100 calls per day
Accounts Receivable Collection Representative
GC Services (Verizon Wireless)
08.2019 - 09.2021
- Communicated with customers to identify and resolve outstanding payments.
- Top down negotiation
- Billing and invoice documentation review
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Document customer accounts using CRM systems.
- Update customer account information.
- Collected due balances on customer accounts using ACH, Debit card and Automatically withdrawn payments etc.
- Handles 80-100 calls per day.
Education
High School Diploma -
Penn Foster Highschool
Scranton, PA06.2018
Skills
- Microsoft Excel
- Cash Application
- Creditworthiness Evaluations
- Past Due Procedures
- Accounts receivables
- Documentation review
- Invoicing/ receipts
- Outlook
- Debt collection
- SalesForce
- Zendesk
- B2B collections
Timeline
Accounts Receivables Consultant
K-force Staffing Agency ( Metrc LLC.)
12.2022 - 09.2023
Credit Specialist
GC Services (Verizon) (Remote)
07.2021 - 07.2022
Accounts Receivable Collection Representative
GC Services (Verizon Wireless)
08.2019 - 09.2021
High School Diploma -
Penn Foster Highschool
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