Summary
Overview
Work History
Education
Skills
Timeline
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Jenelle Armstrong

Lakeland,United States

Summary

Experienced professional with almost three years of experience in finance. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
years of professional experience

Work History

Accounts Receivables Consultant

K-force Staffing Agency ( Metrc LLC.)
12.2022 - 09.2023
  • Identifying accounts with outstanding balances and maintain records of communication attempts as well as any records of payments collected
  • Contacting customers by email and phone to address their outstanding balance and determine reason for non-payment
  • Working with clients to collect their outstanding balance and/or negotiating payment plans to collect it in installments.
  • Communicating with internal teams to better understand customer accounts.
  • Processing customer payments, account adjustments and customer refunds where appropriate
  • Generating and issuing Invoices, Receipts, Refund Requests and Contracts to the Customer.
  • Resolving customer inquiries concerning billing through a ticketing system such as Salesforce or Zendesk.

Credit Specialist

GC Services (Verizon) (Remote)
07.2021 - 07.2022
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements.
  • Establish credit amount eligibility.
  • Used Salesforce and Verizon Wireless systems to perform credit appraisals, document verification and loan approvals.
  • Performed documentation review for approvals.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Investigated and evaluated customers for creditworthiness and potential risk factors, etc.
  • Handles 80-100 calls per day

Accounts Receivable Collection Representative

GC Services (Verizon Wireless)
08.2019 - 09.2021
  • Communicated with customers to identify and resolve outstanding payments.
  • Top down negotiation
  • Billing and invoice documentation review
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Document customer accounts using CRM systems.
  • Update customer account information.
  • Collected due balances on customer accounts using ACH, Debit card and Automatically withdrawn payments etc.
  • Handles 80-100 calls per day.

Education

High School Diploma -

Penn Foster Highschool
Scranton, PA
06.2018

Skills

  • Microsoft Excel
  • Cash Application
  • Creditworthiness Evaluations
  • Past Due Procedures
  • Accounts receivables
  • Documentation review
  • Invoicing/ receipts
  • Outlook
  • Debt collection
  • SalesForce
  • Zendesk
  • B2B collections

Timeline

Accounts Receivables Consultant

K-force Staffing Agency ( Metrc LLC.)
12.2022 - 09.2023

Credit Specialist

GC Services (Verizon) (Remote)
07.2021 - 07.2022

Accounts Receivable Collection Representative

GC Services (Verizon Wireless)
08.2019 - 09.2021

High School Diploma -

Penn Foster Highschool
Jenelle Armstrong