Janelle Farley
Rochester
Summary
Assistant Manager at Burger King with a proven track record in enhancing customer satisfaction and team performance. I worked my way up within the 4.5 years I have been there. I went from a team leader, to a breakfast coordinator, to a shift manager, to assistant manager. Skilled in operations management and staff training, I foster a collaborative environment that drives sales growth and improves service quality. Adept at conflict resolution, I ensure efficient workflow and maintain high standards of service.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Burger King
Rochester, NY
05.2025 - Current
- Assisted in daily operations and provided support to team members.
- Coordinated schedules and managed inventory for efficient workflow.
- Engaged with customers to enhance service experience and resolve inquiries.
- Developed training materials to onboard new staff effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Animal Care And Behavior
Husson University
Bangor, MESkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Operations management
- Customer rapport
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
Timeline
Assistant Manager
Burger King
05.2025 - Current
Bachelor of Science - Animal Care And Behavior
Husson University