Janelle Gallo
Syracuse,NY
Summary
Friendly Server with record of personable and professional service. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Joey's Italian Restaurant
01.2022 - Current
- Delivered fast and friendly service to handle questions and service complaints
- Identified issues and solutions to eliminate backlog and maximize workflows
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Promoted warm, fun atmosphere for guests and team members
- Used beer, wine and cocktail knowledge to make recommendations
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Checked identification before serving alcohol to comply with state and federal laws
- Collaborated with waitstaff to efficiently serve large groups during busy times or special events
- Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions
- Created beverage menus in collaboration with management to promote drink specials and events
- Cleaned, organized and replenished supplies to maintain bar appearance
Server
Tully's Good Times
08.2023 - 05.2024
- Communicated professionally with customers, colleagues and supervisors
- Entered orders into computer system to coordinate with kitchen staff
- Adhered to state liquor regulations to serve alcohol safely
- Followed safety, sanitization and food handling guidelines
- Processed credit card transactions, gift cards and cash payments
- Supported bussers with table-cleaning during high-volume shifts
- Delivered food orders promptly, ensuring correct presentation and temperature
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Offered assistance to bartenders during busy periods by taking drink orders from bar patrons
- Demonstrated hospitality and customer service while greeting tables
Bartender
The Chop House on Waring
08.2019 - 03.2020
- Checked identification before serving alcohol to comply with state and federal laws
- Cleaned, organized and replenished supplies to maintain bar appearance
- Used beer, wine and cocktail knowledge to make recommendations
- Worked flexibly to cater to fluctuating coverage needs
- Operated POS systems and managed bar tabs to track revenue
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Memorized recipes for popular cocktails while also learning new trends in mixology
Server/Bartender/Floor Manager
Justin's Tuscan Grill
04.2015 - 02.2019
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Worked with FOH and BOH staff to support superior service delivery
- Maintained compliance with health code and sanitation requirements
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance
- Coordinated special events such as private parties or holiday celebrations in restaurant
- Demonstrated hospitality and customer service while greeting tables
- Communicated professionally with customers, colleagues and supervisors
- Adhered to state liquor regulations to serve alcohol safely
- Explained details for new menu items and daily specials
- Supported bussers with table-cleaning during high-volume shifts
- Entered orders into computer system to coordinate with kitchen staff
- Checked identification before serving alcohol to comply with state and federal laws
- Operated POS systems and managed bar tabs to track revenue
- Cleaned, organized and replenished supplies to maintain bar appearance
- Worked flexibly to cater to fluctuating coverage needs
- Set up and maintained appropriate stock levels for bar
- Created specialty cocktails following complex recipes
- Stocked bar with necessary supplies such as liquor, mixers, glassware, and garnishes
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks
Skills
Food Delivery
Timeline
Server
Tully's Good Times
08.2023 - 05.2024
Bartender/Server
Joey's Italian Restaurant
01.2022 - Current
Bartender
The Chop House on Waring
08.2019 - 03.2020
Server/Bartender/Floor Manager
Justin's Tuscan Grill
04.2015 - 02.2019
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