Janelle Gallo
Syracuse,NY
Summary
Friendly Server with record of personable and professional service. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Joey's Italian Restaurant
East Syracuse, NY
01.2022 - Current
- Delivered fast and friendly service to handle questions and service complaints
- Identified issues and solutions to eliminate backlog and maximize workflows
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Promoted warm, fun atmosphere for guests and team members
- Used beer, wine and cocktail knowledge to make recommendations
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Checked identification before serving alcohol to comply with state and federal laws
- Collaborated with waitstaff to efficiently serve large groups during busy times or special events
- Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions
- Created beverage menus in collaboration with management to promote drink specials and events
- Cleaned, organized and replenished supplies to maintain bar appearance
Server
Tully's Good Times
Cicero, NY
08.2023 - 05.2024
- Communicated professionally with customers, colleagues and supervisors
- Entered orders into computer system to coordinate with kitchen staff
- Adhered to state liquor regulations to serve alcohol safely
- Followed safety, sanitization and food handling guidelines
- Processed credit card transactions, gift cards and cash payments
- Supported bussers with table-cleaning during high-volume shifts
- Delivered food orders promptly, ensuring correct presentation and temperature
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Offered assistance to bartenders during busy periods by taking drink orders from bar patrons
- Demonstrated hospitality and customer service while greeting tables
Bartender
The Chop House on Waring
Jamesville, NY
08.2019 - 03.2020
- Checked identification before serving alcohol to comply with state and federal laws
- Cleaned, organized and replenished supplies to maintain bar appearance
- Used beer, wine and cocktail knowledge to make recommendations
- Worked flexibly to cater to fluctuating coverage needs
- Operated POS systems and managed bar tabs to track revenue
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Memorized recipes for popular cocktails while also learning new trends in mixology
Server/Bartender/Floor Manager
Justin's Tuscan Grill
East Syracuse, NY
04.2015 - 02.2019
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Worked with FOH and BOH staff to support superior service delivery
- Maintained compliance with health code and sanitation requirements
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance
- Coordinated special events such as private parties or holiday celebrations in restaurant
- Demonstrated hospitality and customer service while greeting tables
- Communicated professionally with customers, colleagues and supervisors
- Adhered to state liquor regulations to serve alcohol safely
- Explained details for new menu items and daily specials
- Supported bussers with table-cleaning during high-volume shifts
- Entered orders into computer system to coordinate with kitchen staff
- Checked identification before serving alcohol to comply with state and federal laws
- Operated POS systems and managed bar tabs to track revenue
- Cleaned, organized and replenished supplies to maintain bar appearance
- Worked flexibly to cater to fluctuating coverage needs
- Set up and maintained appropriate stock levels for bar
- Created specialty cocktails following complex recipes
- Stocked bar with necessary supplies such as liquor, mixers, glassware, and garnishes
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks
Skills
Food Delivery
Food Running
Supply Restocking
Guest Engagement
Safe Food Handling
Event Coordination
Customer Relations
Foodservice management
Timeline
Server
Tully's Good Times
08.2023 - 05.2024
Bartender/Server
Joey's Italian Restaurant
01.2022 - Current
Bartender
The Chop House on Waring
08.2019 - 03.2020
Server/Bartender/Floor Manager
Justin's Tuscan Grill
04.2015 - 02.2019