Janelle Garza
Grand Prairie
Summary
Dynamic sales professional with proven expertise at The Children's Place Outlet, excelling in customer service and team leadership. Adept at visual merchandising and inventory management, I foster strong client relationships to enhance retention. Passionate about training and empowering teams to achieve sales goals while ensuring operational excellence.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Lead Keyholder
The Children's Place Outlet
Grand Prairie
11.2019 - 03.2025
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Handled customer inquiries and complaints with professionalism and patience.
- Processed payments using various methods such as credit cards or cash transactions.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Sales Associate
Khols Department Store
Lake Jackson
05.2017 - 08.2018
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
South Grand Prairie
Grand Prairie, TX07-2018
Skills
- Customer service
- Product knowledge
- Visual merchandising
- Inventory management
- Payment processing
- Team leadership
- Sales strategies
- Employee training
- Store operations
- Cash handling
- Strong leadership
- Team management
- Team building
Timeline
Sales Lead Keyholder
The Children's Place Outlet
11.2019 - 03.2025
Sales Associate
Khols Department Store
05.2017 - 08.2018
High School Diploma -
South Grand Prairie