Janelle Garza
San Antonio,TX
Summary
Efficient and reliable with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members. Committed to making patients and visitors feel welcomed while efficiently addressing needs. Outstanding interpersonal communication skills in operating office equipment. Hands-on experience managing patients or customers and staff records, processing emails, and assisting with daily task.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Qrc pharmacy
Castroville, Texas
02.2022 - 03.2025
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Interpreted and processed medication orders under supervision of pharmacist.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Established or maintained medications and other patient profiles.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Answered telephones to respond to questions or requests.
- Received payment from customers and processed credit card transactions when necessary.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Section Leader
James Avery Craftsmen
Hondo, TX
01.2016 - 12.2021
- Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Conducted regular performance reviews and provided feedback to employees to improve work quality.
- Led team meetings to discuss progress on projects and address any issues or concerns.
- Trained new employees on proper use of machinery and safety protocols.
- Collaborated with team members to achieve daily production goals.
- Developed new processes for improved efficiency in production.
- Followed strict safety protocols to prevent accidents and injuries on the production floor.
- Conducted quality control inspections to maintain company standards.
- Facilitated communication between departments to ensure project alignment.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
Assistant Store Manager
Sonic
03.2011 - 03.2019
- Supervised cashiers in processing credit, debit and cash payments, collect deposit at the end of shift.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Updated computer systems with new pricing and daily food specials.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
High School Diploma -
San Antonio Leadership Academy
San Antonio, TX03-2021
Skills
- Medication dispensing
- Insurance processing
- Inventory management
- Customer service
- Office organization
- Document management
- Team collaboration
- Problem solving
- Reliable and punctual
- Multitasking Abilities
- Records maintenance
- Effective communication
Certification
- Pharmacy tech license
- Hippa certification
Languages
English
Full Professional
Timeline
Pharmacy Technician
Qrc pharmacy
02.2022 - 03.2025
Section Leader
James Avery Craftsmen
01.2016 - 12.2021
Assistant Store Manager
Sonic
03.2011 - 03.2019
High School Diploma -
San Antonio Leadership Academy