Janelle Harper
Albany,Georgia
Summary
Dynamic professional with a proven track record at the United States House of Representatives, excelling in case management and client engagement. Skilled in regulatory compliance and clear communication, I enhanced employee retention through innovative training programs, driving engagement and performance improvements. Adept at stakeholder collaboration and conflict resolution, I deliver impactful results.
Overview
7
7
years of professional experience
Work History
Constituent Services - Federal
United States House of Representatives
05.2023 - Current
- Served as primary contact for constituents on federal programs and government services.
- Managed constituent casework involving agencies such as the Social Security Administration, Veterans Affairs, the Internal Revenue Service, the U.S. Citizenship and Immigration Services, and the U.S. Department of Health and Human Services.
- Responded to high volumes of inquiries while ensuring accuracy and professionalism.
- Investigated issues and coordinated resolutions with federal and state agencies.
- Drafted formal correspondence on behalf of the Representative for constituent concerns.
- Maintained detailed records and tracked outcomes for timely resolution.
- Explained complex policies in clear, accessible language.
- Assisted with community outreach and public engagement initiatives.
Manager - Training & Development
The Webstaurant Store
02.2020 - 03.2023
- Increased employee retention through performance data analysis and strategic training adjustments.
- Enhanced employee performance by developing and executing comprehensive training programs.
- Created customized e-learning courses, enabling self-paced completion and improving engagement.
- Integrated remote learning options into existing courses, supporting both in-person and virtual trainees.
- Streamlined compliance education by automating data tracking for mandatory certifications.
- Drove continuous improvement with feedback incorporation from employees and managers for curriculum updates.
- Managed budgets for various training initiatives, ensuring resource allocation remained cost-effective.
- Evaluated external trainers and vendors, selecting those aligned with organizational objectives.
Administrative Assistant/Benefits & Recruitment Specialist
The Webstaurant Store
08.2018 - 02.2020
- Efficiently routed calls through a multi-line phone system, while greeting visitors, and delivering messages.
- Maintained confidentiality of sensitive information by enforcing strict privacy policies and secure filing systems.
- Fostered a positive work environment through effective communication and professional relationships among colleagues.
- Organized documents with meticulous file maintenance, archiving outdated records for quick access.
- Delivered prompt responses to client inquiries, enhancing customer service and building strong relationships.
- Ensured accurate record-keeping through diligent data entry and management of vital company information.
- Coordinated inventory management for office supplies, proactively ordering items to maintain workflow continuity.
Education
Bachelor of Science - Criminal Justice
Albany State University
Albany, GA12.2011
Master of Science - Criminal Justice/Social Science
Albany State University
Albany, Georgia, GASkills
- Case management and client engagement
- Government relations
- Regulatory compliance and research
- Clear communication
- Confidential document handling
- Conflict resolution
- Data entry accuracy
- Organizational skills
- Microsoft Office proficiency
- Employee engagement
- Process improvement
- Dependability and responsibility
- First aid and CPR certification
- Analytical thinking
- Multitasking abilities
Affiliations
Delta Sigma Theta Sorority, Inc. | Albany (GA) Alumnae Chapter | 2018 - Present
Timeline
Constituent Services - Federal
United States House of Representatives
05.2023 - Current
Manager - Training & Development
The Webstaurant Store
02.2020 - 03.2023
Administrative Assistant/Benefits & Recruitment Specialist
The Webstaurant Store
08.2018 - 02.2020
Bachelor of Science - Criminal Justice
Albany State University
Master of Science - Criminal Justice/Social Science
Albany State University