Janelle Helton
Henderson,KY
Summary
Over 20 years of sales experience, cultivated expertise in B2B, B2C, and face-to-face environments, excelling in remote roles that demand proficient communication and coordination across time zones. My expertise, lies in building strong relationships and negotiating effectively, consistently and achieving and exceeding sales metrics and quotas. I am adept at using various CRM tools and business platforms to manage accounts and maintain customer satisfaction. I am passionate about leveraging my skills in account management and customer service to drive business success and foster long-term partnerships.
Overview
11
11
years of professional experience
Work History
Account Executive
Xfinity Comcast
Remote, KY
01.2023 - 08.2025
- Managed client accounts to improve service satisfaction and retention.
- Collaborated with cross-functional teams to resolve customer issues promptly.
- Developed customized solutions based on customer needs and preferences.
- Utilized CRM software for efficient tracking of interactions and account management.
- Negotiated contracts with clients to secure profitable outcomes.
- Advised customers on best practices for product usage and maintenance.
- Engaged customers through targeted questioning to identify needs.
- Maintained up-to-date knowledge of industry trends and developments.
Small Business Co-Owner
The Aquatic Den
Hybrid/ on-site, TN
10.2020 - 05.2023
- Managed daily operations of aquatic retail environment to optimize efficiency.
- Oversaw inventory management and restocking procedures for aquatic supplies.
- Monitored financial transactions, maintaining accurate sales records.
- Collaborated with suppliers to ensure timely delivery of high-quality products.
- Developed financial models to project cash flow and profitability.
- Analyzed market trends to identify growth opportunities.
- Ensured compliance with applicable laws, regulations, and policies.
- Promoted business on social media platforms to enhance brand visibility.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Executive Account Manager
Riverside Transportation, Inc.
Chattanooga, Tennessee
01.2020 - 03.2020
- Managed client relationships to ensure service satisfaction and retention.
- Coordinated communication between clients and internal teams for effective project delivery.
- Facilitated contract negotiations to secure favorable terms for both parties.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Maintained accurate records of all client interactions.
- Analyzed customer feedback to identify areas of improvement in products and services.
- Implemented best practices related to account management processes.
- Identified and pursued new business opportunities through market research and analysis.
- Resolved customer complaints promptly and professionally while maintaining positive relationships.
- Monitored industry news and trends closely in order to stay ahead of competition.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Executive Recruiter
PointOne Recruiting Solutions
Racine, Wisconsin
04.2019 - 09.2019
- Collaborated with hiring managers to determine recruitment needs and develop job specifications.
- Created targeted recruitment strategies to effectively attract diverse talent pools.
- Utilized applicant tracking systems to enhance candidate management and communication efficiency.
- Managed full-cycle recruiting processes, from sourcing candidates to extending offers.
- Conducted thorough interviews to evaluate candidate qualifications and cultural fit.
- Maintained accurate records of recruiting activities including job postings and candidate interactions.
- Facilitated negotiations between clients and candidates to achieve competitive compensation packages.
- Acted as brand ambassador, promoting company values and culture to prospective candidates.
Inside Sales Account Executive
Customer Adhesive Products
Racine, Wisconsin
07.2018 - 04.2019
- Cultivated robust customer relationships to drive repeat business and revenue growth.
- Oversaw coordination with logistics, ensuring efficient order fulfillment and delivery.
- Performed market analysis to identify new business opportunities effectively.
- Tracked and resolved delivery issues, maintaining high customer satisfaction levels.
- Delivered impactful product demonstrations and presentations to potential clients.
- Recommended products based on thorough analysis of customer needs and preferences.
- Achieved monthly sales targets through effective strategies and upselling techniques.
- Maintained updated customer database with sales interaction history for improved service.
Default Resolution Specialist
FMS- Contract with Department of Education
Buffalo Grove, Illinois
03.2017 - 01.2018
- Facilitated default resolution processes for student loans and financial aid cases.
- Examined borrower accounts to recommend appropriate repayment options.
- Explained default consequences and available resources to borrowers effectively.
- Guided borrowers on compliance with repayment agreements and conditions.
- Conducted investigations into account discrepancies and resolved issues.
- Evaluated customer accounts to establish best resolution strategies.
- Documented all customer interactions accurately and in a timely manner.
- Executed payment processing adhering to company procedures.
Remarketing Specialist/ Outside Sales Rep.
Hertz
Remote/ Kenosha, Remote
11.2014 - 12.2015
- Analyzed remarketing data to identify customer trends and preferences.
- Developed targeted email campaigns to enhance customer engagement and retention.
- Conducted market research to uncover new sales opportunities.
- Negotiated prices and established contracts to finalize sales agreements.
- Maintained open communication with leadership to support business development initiatives.
- Utilized CRM software for tracking client interactions and monitoring sales progress.
- Executed follow-ups post-sale to ensure customer satisfaction and resolve issues.
- Drove sales by assessing customer needs and recommending suitable product solutions.
Education
Associate of Science -
Florida Metropolitan Univesity
Tampa, FL06-2009
High School Diploma -
Midwest Correspondence
Milwaukee, WI05-2007
Skills
- Relationship management
- Negotiation skills
- CRM software expertise
- Tailored solutions creation
- Market research
- Sales execution strategies
- Attention to detail
- Time management
- Performance tracking
- Customer relations
- Sales strategies implementation
- Written and verbal communication
- Revenue generation
- Customer rapport
- Multitasking Abilities
Timeline
Account Executive
Xfinity Comcast
01.2023 - 08.2025
Small Business Co-Owner
The Aquatic Den
10.2020 - 05.2023
Executive Account Manager
Riverside Transportation, Inc.
01.2020 - 03.2020
Executive Recruiter
PointOne Recruiting Solutions
04.2019 - 09.2019
Inside Sales Account Executive
Customer Adhesive Products
07.2018 - 04.2019
Default Resolution Specialist
FMS- Contract with Department of Education
03.2017 - 01.2018
Remarketing Specialist/ Outside Sales Rep.
Hertz
11.2014 - 12.2015
Associate of Science -
Florida Metropolitan Univesity
High School Diploma -
Midwest Correspondence