Janelle Jackson
Baltimore,MD
Summary
Deliver genuine empathy and concern in every customer interaction, treating each issue with urgency and professionalism. Navigate multiple CRM systems simultaneously and accurately document all call details, account information, and resolution steps. Identify high-risk customer situations and escalate to management. Recognize trends related to systems, platforms, and customer issues, reporting findings to leadership for continuous improvement, and consistent punctuality.
Licensed Insurance Agent; Life, Health, Property and Casually, 7/2023- Present
Overview
7
7
years of professional experience
Work History
Remote Appointment Setter-/Part Time
New Haven Energy
Baltimore, MD
02.2026 - Current
- Warm outbound calls to homeowners that have solar panels, a offered service upgrades, & battery storage for their existing
- System. Explained the benefits, resolved issues with service, explained offer and set the appointment with sales closer.
- Managed 150 leads daily, effective communication and time management. Adhered to daily, weekly, monthly kpi's
Customer Service Advocate /Remote/Temp
Carefirst Blue Cross Blue Shield
Baltimore, MD
06.2025 - 01.2026
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Built long-term, loyal
- Customer relations by providing top-notch service and detailed order, account, and insurance benefits information. Responded
- To dental member requests for products, services, and company information.
Call Center Remote/ Seasonal Health Insurance Sales Rep
E-Health
Baltimore, MD
09.2022 - 06.2025
- Inbound Calls/Enrolled customers in health and ancillary insurance and provided education of insurance products. Assisted
- Customer with enrollment in ACA plans, Health sherpa, and other multiple insurance carriers. Reviewed customer needs and
- Financial means to determine appropriate policy offerings. Generated sales by recommending policies and additional coverage.
Claims Specialist/Remote
Corvel Corp
Nottingham, MD
11.2019 - 09.2023
- Investigated workers compensations claims and handled injured worker inquiries, complaints, billing questions & lost time
- Payment resolution. Reviewed insurance and claims documents to verify required information and secure any missing data for
- Settlements. Reserves Management. Checked documentation for accuracy and validity on updated systems. Worked with claims adjusters and
- Examiners to expedite processing in alignment with procedures and set/managed reserves. Evaluated and settled complex
- Insurance claims in strict timeframes. Compensability decisions upon completion of investigation.
Education
Master of Science in Management/ Organizational Leadership -
Colorado Technical University
Denver, ColoradoSkills
- Call Center/Remote
- Problem Solving
- Data Collection
- Multi-Task Management
- Microsoft Office
- HubSpot
Timeline
Remote Appointment Setter-/Part Time
New Haven Energy
02.2026 - Current
Customer Service Advocate /Remote/Temp
Carefirst Blue Cross Blue Shield
06.2025 - 01.2026
Call Center Remote/ Seasonal Health Insurance Sales Rep
E-Health
09.2022 - 06.2025
Claims Specialist/Remote
Corvel Corp
11.2019 - 09.2023
Master of Science in Management/ Organizational Leadership -
Colorado Technical University