LORI CARGILL
Customer Service Representative
Spokane Valley,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Office Manager/Customer Service
North River Decks
Spokane Valley, WA
2017.01 - Current
- Supervising 6 employees, Duties consisting of Customer Service, Payroll, Accounts payable, Accounts
- Receivable, Quality Assurance and Auditing.
Customer Service, Technical Support and upselling
Inspiro Relia
Coeur D'Alene, ID
2019.04 - 2021.03
- This was a secondary part
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Answered constant flow of customer calls with minimal wait times.
Graveyard Supervisor
Coeur d'Alene Resort
Coeur d'Alene, ID
2012.03 - 2017.01
- Supervising approximately 35 employees, Janitorial, Valet, Room service, and Customer Service
- Ensuring cleanliness and compliance with sanitation levels
- Maintaining customer satisfaction.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Floor Supervisor
AGRI PAC
Pasco, WA
2004.09 - 2012.01
- Supervising 40 employees, Duties including, Customer service, Quality
- Assurance, Safety lead, Scheduling, Hiring and termination process
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Diploma -
Faith Christian Academy
cosmetology
Richland Beauty School
Skills
Data Entry
Experienced in Microsoft Word/Excel
High volume/Multiple phone lines
Scheduling
Accounts payable/Receivable
Payroll
Quality assurance
Call center/Remote
BookkeepingQuickBooksSupervising experienceSalesMicrosoft PowerpointAccountingSchedule managementOrganizational skillsTraining & developmentCommunication skillsAccomplishments
Obtaining customer service representative employee of the month 2 months in a row due to customer feedback. Inspiro/Dish Network.
Timeline
Customer Service, Technical Support and upselling
Inspiro Relia
2019.04 - 2021.03
Office Manager/Customer Service
North River Decks
2017.01 - Current
Graveyard Supervisor
Coeur d'Alene Resort
2012.03 - 2017.01
Customer Service Floor Supervisor
AGRI PAC
2004.09 - 2012.01
Diploma -
Faith Christian Academy
cosmetology
Richland Beauty School