Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

LORI CARGILL

Customer Service Representative
Spokane Valley,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Office Manager/Customer Service

North River Decks
Spokane Valley, WA
01.2017 - Current
  • Supervising 6 employees, Duties consisting of Customer Service, Payroll, Accounts payable, Accounts
  • Receivable, Quality Assurance and Auditing.

Customer Service, Technical Support and upselling

Inspiro Relia
Coeur D'Alene, ID
04.2019 - 03.2021
  • This was a secondary part
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Answered constant flow of customer calls with minimal wait times.

Graveyard Supervisor

Coeur d'Alene Resort
Coeur d'Alene, ID
03.2012 - 01.2017
  • Supervising approximately 35 employees, Janitorial, Valet, Room service, and Customer Service
  • Ensuring cleanliness and compliance with sanitation levels
  • Maintaining customer satisfaction.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Floor Supervisor

AGRI PAC
Pasco, WA
09.2004 - 01.2012
  • Supervising 40 employees, Duties including, Customer service, Quality
  • Assurance, Safety lead, Scheduling, Hiring and termination process
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Diploma -

Faith Christian Academy

cosmetology Richland Beauty School

Skills

Data Entry

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Accomplishments

    Obtaining customer service representative employee of the month 2 months in a row due to customer feedback. Inspiro/Dish Network.

Timeline

Customer Service, Technical Support and upselling

Inspiro Relia
04.2019 - 03.2021

Office Manager/Customer Service

North River Decks
01.2017 - Current

Graveyard Supervisor

Coeur d'Alene Resort
03.2012 - 01.2017

Customer Service Floor Supervisor

AGRI PAC
09.2004 - 01.2012

Diploma -

Faith Christian Academy

cosmetology Richland Beauty School

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LORI CARGILL Customer Service Representative