Janelle Johnson
San Angelo
Summary
Highly organized and detail-oriented professional with hands-on experience in healthcare data, claims processing, and administrative support. Skilled in data entry, documentation accuracy, and cross-checking healthcare records for compliance. Adept at working with healthcare platforms, patient data systems, and Excel to ensure timely and precise data management. Committed to supporting efficient patient onboarding and reporting within fast-paced healthcare environments.
Overview
3
3
years of professional experience
Work History
Administrative Sales Assistant
Spherion
San Angelo
08.2024 - 11.2025
- Supported sales team operations by managing invoices, purchase orders, and tracking expenses.
- Responded to client inquiries by phone and email, delivering excellent service and quick resolutions.
- Verified contract information and maintained organized, up-to-date documentation.
Customer Advocate
Blue Cross Blue Shield
San Angelo
06.2023 - 07.2024
- Provided high-quality customer service by assisting members with questions and resolving issues promptly.
- Communicated benefit details and processed requests accurately.
- Maintained detailed customer records in CRM systems and ensured compliance with privacy standards.
- Consistently met performance goals for call handling and satisfaction.
- Remote
Administrative Assistant / Receptionist
Bourland, Wall, and Wenzel P.C.
Fort Worth
09.2022 - 05.2023
- Greeted and assisted clients, ensuring a professional and welcoming front-desk experience.
- Scheduled appointments, managed correspondence, and supported a busy office staff.
- Organized and maintained both digital and paper filing systems.
Education
High School Diploma -
Escambia High School
Pensacola, FLSkills
- Healthcare Data Entry
- Patient Record Management
- Excel & CSV Data Manipulation
- Referral & Claim Validation
- HIPAA Compliance
- Data Quality Review
- Reporting & Documentation
- Microsoft Office Suite
- CRM & Claims Platforms
Timeline
Administrative Sales Assistant
Spherion
08.2024 - 11.2025
Customer Advocate
Blue Cross Blue Shield
06.2023 - 07.2024
Administrative Assistant / Receptionist
Bourland, Wall, and Wenzel P.C.
09.2022 - 05.2023
High School Diploma -
Escambia High School