Janelle L. Queen
Woodbridge
Summary
Hard-working college student with plenty of years of work experience and a proven knowledge of customer needs assessment, customer satisfaction, and sales administration. Aiming to leverage my abilities to successfully fill any position I'm assigned. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Dietary Aide
Westminister Lake Ridge
Woodbridge, VA
11.2025 - Current
- Assisted in meal preparation and service, ensuring compliance with dietary restrictions and preferences.
- Maintained cleanliness and organization of kitchen and dining areas, adhering to health and safety standards.
- Collaborated with nutrition staff to implement individualized meal plans for residents.
- Trained new team members on food handling procedures and equipment operation, fostering a safe work environment.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Sales Associate
The Children's Place
Woodbridge, VA
02.2025 - 10.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays to optimize visibility and drive sales engagement.
Cashier
Dick's Sporting Goods, Inc
Woodbridge, VA
11.2024 - 01.2025
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Maintained balanced cash drawer at all times, reconciling discrepancies promptly.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquires or concerns.
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
- Implemented effective upselling techniques to increase sales of promotional items or add-ons.
- Collaborated with the store managements team to resolve pricing discrepancies or product returns.
Restaurant Hostess
Ruby Tuesdays Restaurant
Woodbridge, VA
11.2024 - 12.2024
- Greeted and seated guests promptly, ensuring a positive first impression.
- Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting for new guests.
- Managed guests flow efficiently during peak hours to minimize wait times.
- Collaborated with servers and kitchen staff to ensure smooth communication and timely service.
- Provided exceptional customer service by addressing guest inquires and concerns in a professional manner.
- Maintained knowledge of daily specials, menu items, and restaurant promotions to effectively assist guests with their selections.
- Worked as part of a team to create a welcoming atmosphere for all patrons.
Sales Associate
Tobacco King And Vape
Woodbridge, VA
05.2024 - 11.2024
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals.
- Provided exceptional customer service, resolving inquires and complaints promptly to ensure customer satisfaction.
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed.
- Maintained a clean and organized work environment to enhance the shopping experience for customers.
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale.
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods.
Shift Manager
Flight Adventure Park
Springfield, VA
02.2023 - 04.2024
- Developed and implemented strategies to improve productivity and streamline processes.
- Managed daily operations, including scheduling, inventory management, and customer service.
- Collaborated with cross-functional teams to develop and execute marketing campaigns.
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs.
- Maintained high standards of quality control to ensure customer satisfaction.
- Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
Sales Lead
White House Black Market
Springfield, VA
06.2022 - 02.2023
- Assisted in training of new sales consultants, including methods for building and managing sales pipeline.
- Created and implemented departmental objectives and drove performance to meet KPIs.
- Recruited and hired new sales staff by assessing experience and communication, selling, and closing skills.
- Set high bar for customer service and trained staff in consultative sales techniques.
- Delegated work and assignments based upon team members' strengths and expertise.
- Maintained a professional appearance and demeanor at all times, representing the company positively.
- Responded promptly to sales inquiries via email, phone, or in person, providing accurate information.
- Analyzed competitors' offerings regularly to stay informed about the market landscape.
- Managed inventory levels to meet customer demand without overstocking or shortages.
- Set up display stands or product demonstrations at retail locations to attract potential buyers.
Sales Associate
Soma
Springfield, VA
06.2022 - 02.2023
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Monitored aisles, restocked shelves and cleaned spills.
- Recommended products to match customer budget and preferences.
- Went above and beyond customer expectations for exceptional shopping experience.
- Completed merchandise floor set according to visual standards and directives.
- Processed customer orders quickly to prevent long queues.
Party Hostess
CEC Entertainment
Dale City, VA
06.2021 - 02.2022
- Backed up support staff during busy periods by preparing cakes, beverages and snacks for parties.
- Led guests through activities such as themed party games to build enthusiasm.
- Decorated party rooms according to common looks or customer-specific themes.
- Maintained part records, including collecting payments, documenting supplies used and completing paperwork.
- Delivered exceptional support to keep parties free of hassles, frustrations and problems.
- Showered guest of honor at each party with extra attention and anticipated needs to maximize enjoyment.
- Prepared fun, inviting and safe party experiences for guests of all ages.
- Maintained a friendly and approachable demeanor, enhancing guest relations.
- Participated in emergency drills to prepare for potential amusement park incidents.
- Suggested improvements in operations based on guest feedback and observations.
Server
Cici's Pizza
Woodbridge, VA
11.2020 - 12.2020
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Completed opening and closing checklists according to set standards.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Answered phones to take orders for customer pick up or delivery.
- Monitored assigned tables to proactively address customer needs.
- Took and filled orders and maintained dining areas.
- Explained menu items and answered customer questions about ingredients and preparation methods.
Receptionist
Asia's Hair Studio
Woodbridge, VA
07.2020 - 09.2020
- Used clerical abilities to support needs of office staff and administrative team members.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
- Actioned administrative tasks in line with company procedure.
- Cultivated warm and welcoming atmosphere consistent with brand values.
- Served as first point of contact for new and returning visitors.
- Operated POS system, processed transactions and issued receipts.
- Updated and managed digital and physical office records.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Education
Associate of Science - Sonography
Northern Virginia Community College
Annandale, VA06.2027
High School Diploma - undefined
Woodbridge Senior High School
Woodbridge, VA06.2022
Skills
- Customer relations
- Analytical thinking
- Management
- Customer service
- Item scanning
- Currency counting
- Computer Software
- Leadership
Timeline
Dietary Aide
Westminister Lake Ridge
11.2025 - Current
Sales Associate
The Children's Place
02.2025 - 10.2025
Cashier
Dick's Sporting Goods, Inc
11.2024 - 01.2025
Restaurant Hostess
Ruby Tuesdays Restaurant
11.2024 - 12.2024
Sales Associate
Tobacco King And Vape
05.2024 - 11.2024
Shift Manager
Flight Adventure Park
02.2023 - 04.2024
Sales Lead
White House Black Market
06.2022 - 02.2023
Sales Associate
Soma
06.2022 - 02.2023
Party Hostess
CEC Entertainment
06.2021 - 02.2022
Server
Cici's Pizza
11.2020 - 12.2020
Receptionist
Asia's Hair Studio
07.2020 - 09.2020
High School Diploma - undefined
Woodbridge Senior High School
Associate of Science - Sonography
Northern Virginia Community College