Janelle Mendonca
Turlock,CA
Summary
Dedicated Certified Pharmacy Technician with extensive experience at Costco, excelling in insurance verification and customer service. Proven ability to maintain HIPAA compliance while managing high-pressure situations. Recognized for meticulous attention to detail and effective problem-solving skills, ensuring optimal patient care and satisfaction. Committed to upholding industry standards and professionalism.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Costco
03.2013 - Current
- Adhere to proper procedures and best practices, ensuring consistent quality of service by industry standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Well versed in insurance billing, processing and prior authorization requests
- Representing professionalism and confidentiality in all aspects of customer service.
Pharmacy Technician
Tower Pharmacy
02.2009 - 02.2013
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted and performed accurate dosage for both topical and oral Compounded Medication
Pharmacy Technican
Longs Drug Store
05.2007 - 02.2009
- Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
No Degree - Pharmacy Technician
ACI Technical College
Modesto, CA04-2007
General Studies
Turlock High School
Turlock, CA06-2006
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Perform well in high-pressure environments
- Dependable
- Composed
- HIPAA and FDA compliant
- Prioritization and organization
- Insurance reconciliation
- Immunization certified
- Insurance verification
Accomplishments
Immunization Certified
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Costco
03.2013 - Current
Pharmacy Technician
Tower Pharmacy
02.2009 - 02.2013
Pharmacy Technican
Longs Drug Store
05.2007 - 02.2009
No Degree - Pharmacy Technician
ACI Technical College
General Studies
Turlock High School
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