Janelle Mercado
Lodi,CA
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Receptionist
Elk Grove Acura
Elk Grove, CA
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
High School Diploma -
Vista Oaks Charter School
Lodi, CA05-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Customer service
- Call answering and routing
- Courteous and professional
Timeline
Receptionist
Elk Grove Acura
05.2023 - Current
High School Diploma -
Vista Oaks Charter School