Janelle Overy
Rock Island,IL
Summary
Dynamic and detail-oriented professional with extensive experience at Rhythm City Casino Resort, excelling in customer service and cash handling. Proven ability to multitask and collaborate effectively, enhancing guest satisfaction and driving sales through menu recommendations. Recognized for maintaining composure in high-pressure situations while ensuring order accuracy and team support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waitress/host/bartender/cashier
Rhythm City Casino Resort
Davenport, IA
12.2011 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Processed orders accurately using point-of-sale system to streamline transactions.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Upsold menu items effectively, contributing to increased sales revenue.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Prep Team
Jcpennys
Davenport, IA
10.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Rock Island High School
Rock Island, IL05-2005
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Attention to detail
Cash handling
Decision-making
Menu recommendations
Payment processing
Memory retention
Order accuracy
Accurate money handling
Active listening
Menu memorization
Time management
Certification
TIPS training up to date
Timeline
Prep Team
Jcpennys
10.2024 - 02.2025
Waitress/host/bartender/cashier
Rhythm City Casino Resort
12.2011 - Current
High School Diploma -
Rock Island High School