Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Janelle Spence

Mountville,PA

Summary

A professional with a progressive work history known for accuracy, visualization, attention to detail and organization. A hardworking individual who genuinely enjoys change and new initiatives. Effective communicator, leader and problem solver who builds team work and possesses the initiative to exceed goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Phlebotomy Supervisor

BioReference Laboratories
02.2021 - 10.2023
  • Assisted in training and onboarding new phlebotomists.
  • Packaged and shipped specimens to central lab daily.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
  • Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
  • Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.



Phlebotomist

Bio-Reference Laboratories, Inc.
01.2014 - 01.2021
  • Performed venipuncture to obtain blood samples for laboratory testing
  • Printing requisitions and correctly identify patient information
  • Collection of urine samples for testing
  • Efficiently process and organized patient specimens for pick up by driver
  • Handling of phone call to assist doctors, nurses and patients.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.

Clerical Aide

Bio-Reference Laboratories, Inc.
01.2008 - 01.2014
  • Check daily lab results against the CareEvolve system
  • Verify that results have been transferred to the Cerner system
  • Route to the IT Department problems found in the Cerner system
  • Coordinate administrative tasks as necessary
  • Maintain clean work space for staff and patients.
  • Verify patient information and medical testing codes

Barista

01.2001 - 01.2004
  • Learning Coach-trained new employees
  • Cashier and counter person
  • Prepared and received drink orders
  • Maintained clean work environment.

Shift Supervisor

Starbucks Coffee
01.2004 - 01.2008
  • Supervised 3-5 employees daily
  • Performed daily cash management
  • Accessed the store computer for training materials
  • Performed Inventory
  • Ordered products as necessary
  • Trained and maintained staff cleaning log.

Education

Phlebotomy Technician, Certificate -

Ace Institute of Technology
01.2014

Media and Communications, B.A. -

SUNY College of Old Westbury
Westbury, NY
01.2003

Liberal Arts, A.A. -

Kingsborough Community College
Brooklyn, NY
01.2000

Skills

  • Data Entry
  • Type 35 WPM
  • MS Word
  • MS Excel
  • MS Outlook
  • Patient Relations
  • Venipuncture
  • Sample and Form Matching
  • Workload Management
  • Recording data

References

References furnished upon request

Certification

  • PT - Phlebotomy Technician

Timeline

Phlebotomy Supervisor

BioReference Laboratories
02.2021 - 10.2023

Phlebotomist

Bio-Reference Laboratories, Inc.
01.2014 - 01.2021

Clerical Aide

Bio-Reference Laboratories, Inc.
01.2008 - 01.2014

Shift Supervisor

Starbucks Coffee
01.2004 - 01.2008

Barista

01.2001 - 01.2004

Phlebotomy Technician, Certificate -

Ace Institute of Technology

Media and Communications, B.A. -

SUNY College of Old Westbury

Liberal Arts, A.A. -

Kingsborough Community College

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Janelle Spence