Janelle Tappen
Saginaw
Summary
Massage therapist with expertise in service quality assurance and effective problem-solving. Demonstrated success in assessing client needs and providing tailored treatments that enhance relaxation and well-being. Committed to contributing to a team dedicated to client satisfaction and ongoing improvement.
Overview
8
8
years of professional experience
Work History
Shop Owner/Massage Therapist
Nurture by Nature
Saginaw
05.2026 - Current
- Individualizing treatment plans, clients' medical history, and needs, expectations and preferences for massage therapy treatment.
- Providing relaxation while establishing trust through manipulation of muscles during professional physical touch.
- Educating clients on the benefits of massage and self-care techniques.
- Marketing services, bookkeeping and maintaining the business online services and information.
Massage Therapist
Serenity Salon and Day Spa
Saginaw
07.2023 - 11.2025
- Provided personalized massage treatments tailored to client needs and preferences.
- Utilized various massage techniques to promote relaxation and pain relief.
- Maintained cleanliness and organization of treatment areas and equipment.
Massage Therapist
Tri City Chiropractic
Saginaw
01.2019 - 07.2023
- Provided personalized massage treatments tailored to client needs and preferences.
- Utilized various massage techniques to promote relaxation and pain relief.
Education
Some College (No Degree) - Massage Therapy Liscense
Flint School of Therapeutic Massage
Saginaw, MI11-2004
High School Diploma -
Heritage High School
Saginaw05-2002
Skills
- Customer relationship management
- Cleanliness maintenance
- Conflict resolution
- Active listening
- Client engagement optimization
- Service quality assurance
- Time management
- Effective communication
- Problem solving
Timeline
Shop Owner/Massage Therapist
Nurture by Nature
05.2026 - Current
Massage Therapist
Serenity Salon and Day Spa
07.2023 - 11.2025
Massage Therapist
Tri City Chiropractic
01.2019 - 07.2023
Some College (No Degree) - Massage Therapy Liscense
Flint School of Therapeutic Massage
High School Diploma -
Heritage High School