Janelle Elizabeth Rodriguez
Mesa,Arizona
Summary
Seeking to expand current skill set and embrace fresh challenges to facilitate continuous learning and personal growth. Aim is to contribute effectively and efficiently, providing valuable support to drive organization success. Long-term vision is to evolve within the company and make a lasting impact.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
08.2022 - 09.2024
- Consumer Cellular, Customer Service Representative | Aug 2022 – Sep 2024
- Provided exceptional customer support by answering inquiries about products, services, and billing.
- Assisted customers with setting up accounts, processing orders, and handling returns efficiently. Resolved customer complaints and technical issues, delivering timely solutions to ensure
- Satisfaction. Maintained detailed and accurate customer records, updating information as necessary and
- Ensuring confidentiality. Managed high volumes of inbound calls in a fast-paced call center environment, consistently
- Meeting or exceeding performance metrics. Utilized problem-solving skills to troubleshoot and resolve technical concerns related to device
- Customer Service
- Inbound Calls
- Outbound Calls
- Tech Support
- Professional Office Setting
- Full Time Career Placement Options
Customer Service Associate
Lowe's Home & Garden Supply Store
11.2021 - 04.2022
- As a Lowe’s customer service associate I help give good people good quality customer service by helping them improve their homes and improve their livelihood at the same time
- Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual
- Stock shelves, maintain the sales floor, and assists store patrons with exceptional customer service
- Assist in answering customer questions either over the phone or in person
- Assist in preparing the store for promotional events and holiday sales
Cashier/Retail Sales Associate
Burlington Coat Factory
05.2021 - 11.2021
- Greet customers
- Check customers out by scanning their items, using a computer system and performing money transactions
- Cash-handling experience, math skills that are honed, ability to converse with people of varying ages
- Ensure customers have a quality experience by asking their needs and helping them find items
- Responsible for counting drawer at end of shift (closing by counting drawer, cleaning and performing closing activities)
Cashier/Food Industry
McDonald’s
10.2020 - 05.2021
- Company Overview: Fast food restaurant
- Take customers orders and customers payments as well as hand out customers food/beverage
- Handle customer questions and concerns
- Multitask by bagging customers orders, making drinks as well as keeping my area clean
- Completing everything in an efficient, timely manner
- Fast food restaurant
Private Nanny/Babysitter
03.2015 - 06.2018
- Maintained a safe and child friendly environment
- Prepared meals for children and kept home clean
- Tutored children and engaged in creative activities
- Bathed and groomed children when needed
- Creative problem solver
- Detail-oriented and organized
- Confident public speaker
- Fresh perspective and open minded
- Proficient with Microsoft (Word, Excel, Teams, Powerpoint), Google Classroom and G-Suite
Education
GED -
Ged.com
Tempe, AZ06.2023
Skills
- Customer Service
- Inbound Calls
- Outbound Calls
- Tech Support
- Professional Office Setting
- Full Time Career Placement Options
- Cash-handling experience
- Math skills
- Ability to converse with people of varying ages
- Multitasking
- Creative problem solver
- Detail-oriented
- Organized
- Confident public speaker
- Proficient with Microsoft (Word, Excel, Teams, PowerPoint, Windows)
- Google Classroom
- G-Suite
- Computer Skills
- Sales
- Data entry
- Phone etiquette
- Typing
References
Tonita Escamilla, Current Employer, 623.341.3869, tonita.escamilla@gmail.com
Timeline
Customer Service Representative
Consumer Cellular
08.2022 - 09.2024
Customer Service Associate
Lowe's Home & Garden Supply Store
11.2021 - 04.2022
Cashier/Retail Sales Associate
Burlington Coat Factory
05.2021 - 11.2021
Cashier/Food Industry
McDonald’s
10.2020 - 05.2021
Private Nanny/Babysitter
03.2015 - 06.2018
GED -
Ged.com