Janely Torres
Davenport
Summary
Responsible and ambitious individual with great customer service and time management skills. I'm reliable, as I'm very hard working and can adapt easily to work conditions. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Davenport’s Sports Bar & Grill
Davenport
05.2024 - Current
- Delivered exceptional customer service by engaging with guests and anticipating their needs in a fast-paced environment
• Trained new bartenders on drink preparation, customer service standards, and POS system operation to ensure consistent quality
• Resolved customer complaints promptly and effectively to maintain high satisfaction levels
• Crafted and served a wide variety of cocktails, beers, and wines efficiently
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Collaborated with kitchen staff to ensure timely delivery of food orders for bar patrons
• Created a signature cocktail menu that increased sales within the first month
• Handled cash transactions and processed payments accurately using POS system
Front Desk/Sales Counselor
Esporta Fitness
04.2023 - 05.2024
- Handle Check ins
- Answer all questions and phone calls
- In charge of reaching and exceeding performance sales indicators for the fitness studio.
- Sell memberships to the fitness facility and discuss the membership
- Guided members through fitness goals and program selections.
- Collaborated with team members to enhance customer service experiences.
Front Desk Representative
Checkr
03.2022 - 04.2023
- Provide impeccable, empathetic customer service in a fast-paced, regulated industry.
- Help customers with questions and educate Checkr clients about the product and process best practices via email, phone, chat and other channels in a timely, professional, empathic manner
- Escalate complex issues to appropriate internal and external parties
- Provide feedback about how we can, as a team and company, provide an industry leading customer experience
- Serve as the single point of resolution for our customers
- Respond to customer phone calls and emails
Front Desk Specialist
Holiday Inn Club Vacations
12.2020 - 03.2022
- Making reservations
- Greeting guests
- Taking phone calls
- Handling correspondence
- Managing check-in and check-out operations
Education
Cypress Creek High School
Orlando , FloridaSkills
- Leadership
- Time Management
- Adaptability
- Critical Thinking
- Responsible
- Respectful
- Excellent Customer Service
- Answering to all inquiries & complaints
Certification
CPR Certification, 04/01/23
Languages
- English
- Spanish
Timeline
Bartender
Davenport’s Sports Bar & Grill
05.2024 - Current
Front Desk/Sales Counselor
Esporta Fitness
04.2023 - 05.2024
Front Desk Representative
Checkr
03.2022 - 04.2023
Front Desk Specialist
Holiday Inn Club Vacations
12.2020 - 03.2022
Cypress Creek High School