Janelyn Betancourt
San Antonio
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Gonzaba Medical Group
San Antonio
02.2025 - Current
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow in busy clinic environment.
Hospital Corpsman
United States Navy, USN
06.2018 - Current
- Maintained accurate records of patient treatments and medications administered.
- Assisted with laboratory testing procedures such as blood counts, urinalysis and phlebotomy.
- Administered medications, vaccinations, and intravenous fluids according to physician instructions.
- Maintained health records for Marine platoons.
- Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Managed triage process at field hospital following a disaster situation.
Lead Medical Assistant
Health Texas
San Antonio
04.2021 - 02.2025
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
Medical Assistant
First Choice Pediatrics
Kissimmee
10.2019 - 03.2021
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all data entered into the electronic medical record is accurate, complete, legible, timely, secure and compliant with HIPAA regulations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
Education
Bachelor in Nursing - Nursing
Hallmark University
San Antonio, TX 01.2026 - 06.2026
Associate of Applied Science - Pre Clinical Studies
Seminole State
Lake Mary, FLSkills
- Medical office administration
- Critical thinking
- Inventory and supply management
- Staff oversight
- Conflict resolution techniques
- Clinical flow management
- Team building and supervision
- Vital signs monitoring
- Phlebotomy expertise
- Bilingual: English and Spanish
Certification
- Certified Medical Assistant (AAMA)
Education and Training
other
Timeline
Bachelor in Nursing - Nursing
Hallmark University
01.2026 - 06.2026
Medical Assistant
Gonzaba Medical Group
02.2025 - Current
Lead Medical Assistant
Health Texas
04.2021 - 02.2025
Medical Assistant
First Choice Pediatrics
10.2019 - 03.2021
Hospital Corpsman
United States Navy, USN
06.2018 - Current
Associate of Applied Science - Pre Clinical Studies
Seminole State