Jane Nguyen Adams
Summary
Accomplished Leader with 15+ years' experience in working for various organizations to increase revenue, boost market share and develop profitable client relationships. Expert in building high-performing teams that consistently exceed business goals and objectives. Demonstrated success in mentoring employees reflected in track record of retaining and growing talent. Passionate about delivering superb customer service and driving excellence in operations.
Overview
14
14
years of professional experience
Work History
Broker
Independent Medicare Agent
Houston, TX
08.2022 - Current
Seasonal Part-Time Canvasser
National Asian Pacific American Women's Forum
Houston, TX
04.2023 - 11.2023
Business Development Manager
Elwood Staffing
Houston, TX
10.2022 - 06.2023
- Developed and significantly grew sales in assigned territory 85% within first quarter.
- Determined business development opportunities and implemented effective strategy for client acquisition.
Membership Growth Consultant (Outside Sales)
ChenMed
Houston, TX
01.2022 - 12.2022
- Responsible for generating sales leads by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll new patients to ChenMed.
- Track record of exceeding goals since Month 1 with a 63% sales performance increase in Q3 alone.
Client Success Manager
Agency 2.0
Austin, TX
07.2020 - 01.2022
- Contribute to development, planning, and execution of Kickstarter, Indiegogo, and E-commerce campaigns.
- Conduct regular industry research to gain education on important factors such as trends, target audiences, and competitor activity.
- Exceed customer satisfaction by finding creative solutions to problems during client life-cycle beginning with onboarding to intense, accelerated product launch campaigns.
- Create project strategy and plans with established timelines for integral phases, delegate tasks to appropriate teams, manage workflows and achieve completion deadlines on or before schedule.
Healthy Living Manager
HEB
Houston, TX
09.2019 - 01.2022
- Achieved 27% increase in sales revenue with $1m+ in new annual sales.
- Develop and implement successful sales strategies leading to team exceeding contribution budgets month over month.
- Maximize profit by coordinating efficient team workflows, minimizing waste and controlling expenses, bringing shrink from 1.6% to .73% in the first year.
Field Training Manager
The Vitamin Shoppe
New Orleans, LA
10.2014 - 09.2019
- Supervised ten Store Managers and managed all performance metrics within Gulf Coast LA/MS/AL locations.
- Developed and enhanced district sales and merchandising programs, positively impacting bottom-line profitability with strong growth in assigned territory.
- Reduced manager turnover rate by blending business's goals, mission and values with customized learning plans to deliver high quality training to new store managers.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Spearheaded Auto-Delivery Program implementation in region after leading a successful pilot.
- Coordinated and participated in regional trade shows across 3 states.
DSA | Sales
Neiman Marcus
San Francisco, CA
06.2013 - 09.2014
- Developed loyal client base of over 100 regular clients, providing exceptional customer experience through curated service and product expertise.
- Achieved sales goals, increasing revenue by 46% for my top accounts in a fiscal year and expanding personal sales portfolio by 80+ new accounts.
Account Executive
Ambassador Bookstores
Houston, TX
10.2011 - 05.2013
- Served as account manager, providing front-line issue resolution for positive overall experience.
- Manage cross-functional team that oversaw vendor sourcing, inventory management, warehouse and logistics operations and merchandising activities.
General Manager
National Stores, Inc
Houston, TX
11.2009 - 11.2011
- Returned store to profitability by reviewing & restructuring operations, implementing improvements, and hiring talented staff and enhancing training programs.
- Exceeded sales plan by 21% in 2010 and 17% in 2011, achieving the lowest shrink in the district, .7%.
Skills
- Operations and Account Management
- Strategic Planning & Analysis
- Client Relationship Management
- Exceptional Customer Service
- Leadership
- Marketing Strategy
- Training and Development
- Hiring and Recruitment
- Purchasing and Planning
- Profit and Loss Accountability
- Outstanding Communication Skills
- Project Management
- Merchandising
- Experience working with clients from around the world
- Kronos and Workforce Manager
- ICIMS Applicant Tracking System
- JDA / Blue Yonder
- Active Collab & Teamwork Project Management Software
- SalesForce CRM
- Workday
- Hubspot
- Miro
- MailChimp
- Typeform
- Microsoft Office
- Outlook
- Google Workspace
- Slack
- Route Planning
- Campaign Support
- Skilled work
- Skilled Working With AAPI
- Skilled Working With Seniors & Disabled Individuals
Volunteer Experience
Volunteer - Woori Juntos 2023 - Present
Crisis Counselor - Crisis Text Line 2017 - Present
Crisis Counselor - Crisis Intervention of Houston 2009 - 2013
Additional Information
English (Fluent)
Vietnamese (Fluent)
Timeline
Seasonal Part-Time Canvasser
National Asian Pacific American Women's Forum
04.2023 - 11.2023
Business Development Manager
Elwood Staffing
10.2022 - 06.2023
Broker
Independent Medicare Agent
08.2022 - Current
Membership Growth Consultant (Outside Sales)
ChenMed
01.2022 - 12.2022
Client Success Manager
Agency 2.0
07.2020 - 01.2022
Healthy Living Manager
HEB
09.2019 - 01.2022
Field Training Manager
The Vitamin Shoppe
10.2014 - 09.2019
DSA | Sales
Neiman Marcus
06.2013 - 09.2014
Account Executive
Ambassador Bookstores
10.2011 - 05.2013
General Manager
National Stores, Inc
11.2009 - 11.2011
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