Janesha Mitchell
Charleston,WV
Summary
Proven Sales Ambassador with a track record of enhancing customer satisfaction and boosting sales through expert objection handling and influencer outreach. At MDW, I excelled in cross-selling and sales funnel management, leading to significant revenue growth. Skilled in performance tracking and competitor analysis, I consistently surpass sales goals by leveraging both hard and soft skills to understand and meet customer needs.
Overview
9
9
years of professional experience
Work History
Sales Ambassador
MDW
Chicago , IL
05.2021 - 10.2024
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints quickly and professionally.
- Increased sales by encouraging customers to purchase additional products and services.
- Conducted promotional events such as giveaways or contests.
- Produced informational brochures detailing product features, use and care.
- Provided feedback to store management regarding customer service issues.
- Explained current promotions and discounts to customers.
- Adhered to safety regulations while handling hazardous materials or equipment.
- Assisted customers in finding the right products for their needs.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Performed cashier duties when necessary.
- Cleaned and organized spaces to maintain neat promotional spaces.
Customer Service Representative
Boost Moblie
Charleston , WV
08.2016 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Mentored junior team members and managed employee relationships.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted available products and services to customers during service, account management and order calls.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Mcmillionresearch
Charleston, WV
01.2016 - 02.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Mentored junior team members and managed employee relationships.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Capital High School
Charleston, WV05-2015
Skills
- Cross-selling
- Influencer outreach
- Sales funnel management
- Performance tracking
- Competitor analysis
- Objection handling
Timeline
Sales Ambassador
MDW
05.2021 - 10.2024
Customer Service Representative
Boost Moblie
08.2016 - 03.2021
Customer Service Representative
Mcmillionresearch
01.2016 - 02.2017
High School Diploma -
Capital High School
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