Jane Soleille Alcock
Deerfield Beach
Summary
Dedicated restaurant manager with expertise in team management, complaint resolution, and customer engagement. Proven ability to enhance guest satisfaction and train staff to deliver exceptional service.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Tijuana Taxi Co
06.2022 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service standards and menu knowledge.
- Implemented inventory management processes to reduce waste and optimize supply chain efficiency.
- Developed and maintained strong vendor relationships for timely product delivery and quality assurance.
Server
Tijuana Taxi Co
01.2016 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and attentive service.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparations.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints effectively, maintaining a positive dining experience.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
Server
Rocco's Tacos
12.2020 - 06.2021
- Took on part-time serving position while maintaining full-time serving position at Tijuana Taxi Co
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with new POS system to place orders, manage bills, and handle complimentary items.
Private Nanny & Academic Tutor
Lisa Plouffe
04.2020 - 08.2020
- Managed schedules, assignments, and online platforms during remote schooling
- Provided nurturing care and support for children, ensuring a safe environment.
- Developed engaging educational activities tailored to children's developmental needs.
- Implemented daily routines promoting healthy habits and positive behavior.
- Communicated effectively with parents regarding children's progress and any concerns.
Sales & Shipping Associate
Modern Boat
03.2019 - 03.2020
- Managed Amazon sales orders and customer communications
- Handled accurate packing, labeling, and shipping of daily orders
- Maintained organization and efficiency in a fast-paced warehouse setting
- Balanced part-time warehouse work alongside full-time restaurant shifts
Education
High School Diploma -
Deerfield Beach High School
Deerfield BeachSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Menu development
Timeline
Restaurant Manager
Tijuana Taxi Co
06.2022 - Current
Server
Rocco's Tacos
12.2020 - 06.2021
Private Nanny & Academic Tutor
Lisa Plouffe
04.2020 - 08.2020
Sales & Shipping Associate
Modern Boat
03.2019 - 03.2020
Server
Tijuana Taxi Co
01.2016 - Current
High School Diploma -
Deerfield Beach High School