Janessa Couture
Sioux Falls,SD
Summary
Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.
Hardworking Environmental Service Housekeeper with strong record of quality, efficient work. Achieves daily cleaning targets by using good planning and prioritization skills. Jumps in quickly to handle messes, disinfect rooms and complete special cleaning projects.
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Environmental Services Housekeeper
Encompass Health Rehabilitation Hospital
Sioux Falls, South Dakota
02.2024 - Current
- Maintained cleanliness and sanitation in patient rooms and common areas.
- Followed safety protocols for handling cleaning chemicals and equipment.
- Operated cleaning machines such as floor buffers and vacuum cleaners efficiently.
- Collaborated with team members to complete daily cleaning schedules effectively.
- Restocked supplies in restrooms, break rooms, and other facilities as needed.
- Ensured compliance with health regulations during all cleaning tasks performed.
- Reported maintenance issues to supervisors for timely resolution and action.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Attended required training sessions related to housekeeping tasks.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Provided assistance with moving heavy furniture or equipment as requested.
- Used ladders to reach high ceilings and walls for dusting purposes.
- Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.
- Followed company uniform, performance and security policies with every job.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Security Officer
Securitas Security Services USA
Sioux Falls, South Dakota
01.2023 - 02.2024
- Monitored premises to ensure safety and security of personnel and property.
- Patrolled assigned areas to deter criminal activity and maintain order.
- Responded to incidents and emergencies, providing immediate assistance as needed.
- Collaborated with law enforcement during investigations and reporting procedures.
- Assisted in training new security staff on protocols and procedures.
- Documented daily activities, incidents, and irregularities in detailed reports.
- Operated surveillance equipment to monitor activities within designated areas.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Maintained high levels of alertness throughout shifts.
Barista
Bullwinkles espresso
Kalispell, Montana
07.2021 - 07.2022
- Prepared high-quality coffee beverages according to customer preferences.
- Maintained cleanliness and organization of the workspace throughout shifts.
- Assisted customers with menu selections and provided product recommendations.
- Managed cash register and processed customer transactions accurately.
- Operated espresso machines and other coffee equipment efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Monitored inventory levels and restocked supplies as needed.
- Handled customer inquiries and resolved issues in a professional manner.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Implemented feedback from customers to improve service quality and menu offerings.
Personal Housekeeper
Myself
Kalispell, Montana
08.2019 - 07.2022
- Maintained cleanliness and organization throughout residential spaces.
- Managed laundry services.
- Organized household supplies and maintained inventory levels.
- Collaborated with family members to prioritize cleaning tasks effectively.
- Ensured proper care of household items and furniture during cleaning processes.
- Performed light handyman tasks such as changing light bulbs or repairing minor plumbing issues.
- Cared for plants inside and outside the home by watering them regularly and pruning when needed.
- Ensured all safety measures were taken at all times while working in the home.
- Assisted with the daily cleaning of the house, including vacuuming carpets, dusting furniture, and mopping floors.
- Disinfected bathrooms on a daily basis including toilets, sinks, showers and tubs and counters.
- Organized closets, drawers, cupboards, pantries and other storage areas to ensure a neat and tidy appearance.
- Coordinated outside services such as lawn maintenance and pool cleaning.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Communicated with customers about requests for additional supplies or cleaning services.
Detention Officer
CSKT Law Enforcement
Pablo, Montana
10.2016 - 09.2019
- Supervised detainee activities and ensured compliance with facility rules.
- Conducted thorough searches of individuals and property for contraband.
- Monitored surveillance systems to maintain safety and security in the facility.
- Responded to incidents and emergencies, providing immediate assistance as needed.
- Assisted in transportation of detainees to court appearances and medical appointments.
- Maintained accurate logs and reports of daily activities and incidents.
- Collaborated with law enforcement personnel to facilitate communication and operations.
- Trained new officers on procedures, safety protocols, and facility regulations.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Enforced disciplinary action when appropriate according to established guidelines.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Fingerprinted and photographed incoming and released inmates.
- Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Responded to detainee requests and grievances in a timely and fair manner.
- Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Distributed commissary items and dispensed prescribed medication to prisoners.
Education
Whitefish High School
Whitefish, MTSkills
- Chemical handling
- Infection control
- Equipment operation
- Supply management
- Sanitation procedures
- Safety compliance
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Detail orientation
- Customer service
- Attention to detail
- Maintenance tasks
Timeline
Environmental Services Housekeeper
Encompass Health Rehabilitation Hospital
02.2024 - Current
Security Officer
Securitas Security Services USA
01.2023 - 02.2024
Barista
Bullwinkles espresso
07.2021 - 07.2022
Personal Housekeeper
Myself
08.2019 - 07.2022
Detention Officer
CSKT Law Enforcement
10.2016 - 09.2019
Whitefish High School