JANESSA FLOWERS
Enthuse Marketing
Mentor,OH
1
Certification
13
years of professional experience
Results-driven sales professional with 10 years of experience in relationship building and consultative selling. Exceeded KPI expectations by over 300% in the first year, earning Advisor of the Year recognition. Expertise in prospecting, identifying business needs, and developing long-term customer partnerships, coupled with a solid understanding of small-business operations and customer experience.
Work History
On Premise Advisor/ Diageo Hospitality Partnership
5 Years- Exceeded 300%+ of established KPIs within the first year and was named Advisor of the Year for exceptional performance and customer impact.
- Owned and developed a portfolio of hospitality business relationships, serving as a trusted advisor to owners, operators, and key decision-makers.
- Prospected and developed new business opportunities, enhancing relationships with existing customers.
- Conducted discovery conversations to uncover customer goals, challenges, operational needs, and growth opportunities.
- Conducted discovery conversations to understand customer goals, business challenges, operational needs, and opportunities for growth.
- Presented programs, solutions, and recommendations to business owners and decision-makers, adapting the message to different audiences.
- Identified opportunities within accounts to increase engagement, expand relationships, and drive incremental business.
- Identified account opportunities to boost engagement, strengthen relationships, and generate incremental business.
- Collaborated with internal and external partners to deliver solutions that supported customer goals and business growth.
CONSULTANT / HEAD BARTENDER
1 Year 10 Months- Provide operational and business leadership for a customer-facing business, partnering directly with ownership on customer experience, staffing, profitability, and growth.
- Consult with ownership on business strategy, customer engagement, menu development, operational systems, and opportunities to improve efficiency and profitability.
- Build lasting customer relationships by understanding needs, anticipating expectations, and delivering personalized experiences that encourage repeat business.
- Lead, coach, and mentor team members while maintaining accountability for service standards and execution.
- Manage high-volume customer interactions and resolve concerns using a proactive, solutions-focused approach.
- Develop processes that improve operational efficiency, consistency, and the overall customer experience.
Brand Diplomat
1 Year 3 Months- Managed a geographic territory of hospitality accounts, developing relationships with owners, operators, managers, and key decision-makers.
- Consistently met and exceeded sales goals through prospecting, account development, customer education, and relationship management.
- Identified new business opportunities and expanded existing accounts by understanding customer needs and recommending relevant solutions.
- Conducted customer presentations, product demonstrations, trainings, and consultations designed to educate stakeholders and influence purchasing decisions.
- Built and maintained a strong territory presence through networking, events, customer meetings, and proactive account management.
- Managed multiple accounts and competing priorities while maintaining strong communication, follow-through, and customer satisfaction.
Head Bartender / Supervisor
1 Year- Managed daily operations in a high-volume customer environment while balancing customer experience, team performance, and business priorities.
- Led and coached staff, delegated responsibilities, and maintained accountability for service and operational standards.
- Developed relationships with repeat customers and key patrons through personalized service and a strong understanding of customer needs.
- Resolved customer concerns and operational challenges quickly while protecting the overall customer relationship.
- Managed nightly financial closeout and supported management with operational accountability.
Bartender
5 Months- Contributed to menu development for cocktail program recognized as best cocktail bar of the year in multiple local publications
- Executed prep program for syrups, shrubs, bitters, and seasonal infusions to ensure consistent quality and availability
- Managed high-volume service bar, ensuring accuracy and efficiency in food and wine service
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
- Trained new staff on bar operations, ensuring adherence to quality standards and service protocols.
- Developed strong relationships with patrons, fostering a welcoming atmosphere that encouraged repeat visits.
Bar Manager
3 Years 4 Months- Managed daily business operations including staffing, purchasing, inventory, budgeting, vendor relationships, and customer experience.
- Led, coached, and developed staff while maintaining accountability for service quality and business performance.
- Built a loyal customer base through relationship development, personalized service, and a consistent focus on customer needs.
- Managed vendor relationships and purchasing decisions while balancing budgets and business objectives.
- Developed customer-focused programs designed to increase engagement, repeat business, and revenue.
- Resolved customer and operational challenges using sound judgment and a solutions-oriented approach.
- Balanced financial, staffing, operational, and customer priorities while independently managing a demanding small-business environment.
- Developed and implemented innovative cocktail menus to enhance customer experience.
Skills
Consultative Selling · Prospecting & New Business Development · Territory Development · Account Management· Customer Discovery · Solution Selling · KPI Ownership · Goal Achievement · Business Development · Customer Retention · Presentations & Demonstrations · Negotiation · Relationship Building · Small Business Operations · Team Leadership · Customer Experience
Analytical thinking
Time management
Critical thinking
Business Strategy
Accomplishments
Advisor of the year within first ear of employment wwith Enthuse for highest nationwie menu share and excedding KPis 300%
Certification
Wset / Spirits- garduated with distinction
Timeline
On Premise Advisor/ Diageo Hospitality Partnership
Enthuse Marketing
07.2021 - 07.2026Read More
CONSULTANT / HEAD BARTENDER
The Pompadour
09.2019 - 07.2021Read More
Brand Diplomat
Treaty Oak Distilling
10.2017 - 01.2019Read More
Head Bartender / Supervisor
Nickel City
07.2017 - 07.2018Read More
Bartender
Watershed
01.2017 - 06.2017Read More
Bar Manager
Barbaro
03.2013 - 07.2016Read More