Janessa Grandfield
McKinleyville,CA
Summary
Experienced with managing patient intake and admissions in high-demand ER environment. Utilizes strong communication and organizational skills to ensure smooth operations and patient satisfaction. Track record of maintaining accurate records and efficiently coordinating with medical staff.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ER Admitting Clerk
Mad River Community Hospital
Arcata, CA
06.2025 - Current
- Collaborated with medical staff to streamline communication and improve workflow efficiency.
- Resolved patient concerns promptly, contributing to a positive hospital experience for visitors and families.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Ensured accurate billing information by diligently verifying insurance eligibility and coverage details for each patient.
Players Club Host
Blue Lake Casino
Blue Lake, CA
04.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Crew Member
Papa Murphy's
McKinleyville, CA
12.2023 - 03.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associates - Medical Assistant
College of The Redwoods
Eureka CA06.2027
High School Diploma -
Arcata High School
Arcata CA06.2023
Skills
- Clerical skills
- HIPAA compliance
- Insurance verification
- Adaptable and flexible
- Effective communication
- CPR certified
Commitment
Retail/Sales Familiarity
Team Support
Food Handling Preparation
Caring and Responsible
Excellent Communication Skills
Coordination and Teamwork
Cultural Sensitivity
HIPAA compliance
Insurance verification
Patient registration
Healthcare ethics
Collaboration and teamwork
Adaptable and flexible
Computer proficiency
CPR certified
Clerical skills
Accomplishments
Vice President of Black Student Union
Certification
BLS/CPR Certified
Timeline
ER Admitting Clerk
Mad River Community Hospital
06.2025 - Current
Players Club Host
Blue Lake Casino
04.2024 - 07.2024
Crew Member
Papa Murphy's
12.2023 - 03.2024
High School Diploma -
Arcata High School
Associates - Medical Assistant
College of The Redwoods