Janessa Longbrake
Pierre,SD
Summary
Dynamic receptionist with proven expertise at May Adam Law Firm, excelling in customer service and front desk operations. Recognized for enhancing office efficiency through exceptional organization and effective communication. Skilled in data entry and maintaining a welcoming environment, consistently ensuring a positive first impression for clients and visitors.
Overview
9
9
years of professional experience
Work History
Receptionist
May Adam Law Firm
02.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Front Desk Medical Receptionist
Black Hills Pediatric Dentistry
01.2016 - 01.2019
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Completed clerical duties and tasks for clinic administration.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
Cheyenne Eagle Butte High School
Eagle Butte, SD05-2001
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Mail distribution
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- Reception desk management
- Customer service
- Calm demeanor
- Punctual and reliable
- Call answering and routing
- Supply ordering
Timeline
Receptionist
May Adam Law Firm
02.2019 - Current
Front Desk Medical Receptionist
Black Hills Pediatric Dentistry
01.2016 - 01.2019
High School Diploma -
Cheyenne Eagle Butte High School
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